中华医院管理杂志
中華醫院管理雜誌
중화의원관리잡지
CHINESE JOURNAL OF HOSPITAL ADMINISTRATION
2010年
12期
900-902
,共3页
方鹏骞%焦雅辉%吴少玮%周莹%夏冕
方鵬鶱%焦雅輝%吳少瑋%週瑩%夏冕
방붕건%초아휘%오소위%주형%하면
医院%综合评价%结果指标%筛选
醫院%綜閤評價%結果指標%篩選
의원%종합평개%결과지표%사선
Hospital%Comprehensive evaluation%Result indicators%Screening
阐述了医院综合评价体系构建的理论依据,运用德尔菲法并借鉴了平衡记分卡的理念,初步建立了医院综合评价结果指标体系.通过两轮专家咨询,确定从资源配置、业务流程、财务状况、顾客及社会公益、医院发展潜力5个方面对医院综合实力进行评价,同时在这5个一级指标下,还确定了二级指标13个、三级指标83个.这些结果指标的重要性、可操作性和灵敏性均得到了专家的一致认可.
闡述瞭醫院綜閤評價體繫構建的理論依據,運用德爾菲法併藉鑒瞭平衡記分卡的理唸,初步建立瞭醫院綜閤評價結果指標體繫.通過兩輪專傢咨詢,確定從資源配置、業務流程、財務狀況、顧客及社會公益、醫院髮展潛力5箇方麵對醫院綜閤實力進行評價,同時在這5箇一級指標下,還確定瞭二級指標13箇、三級指標83箇.這些結果指標的重要性、可操作性和靈敏性均得到瞭專傢的一緻認可.
천술료의원종합평개체계구건적이론의거,운용덕이비법병차감료평형기분잡적이념,초보건립료의원종합평개결과지표체계.통과량륜전가자순,학정종자원배치、업무류정、재무상황、고객급사회공익、의원발전잠력5개방면대의원종합실력진행평개,동시재저5개일급지표하,환학정료이급지표13개、삼급지표83개.저사결과지표적중요성、가조작성화령민성균득도료전가적일치인가.
The paper presented the theoretic basis for the comprehensive hospital evaluation system, and initiated the indicator system for hospital comprehensive evaluation results with both Delphi method and the balance scorecard. Two rounds of experts consultation have decided to evaluate hospital comprehensive strengths from such aspects as hospital resources deployment, business process, financial standing, customers, customers, public welfare and development potential of the hospital. Under these grade-1 indicators are 13 grade-2 ones and 83 grade-3 ones. The importance, operability and sensitivity of these indicators are accepted by experts unanimously.