大理学院学报：综合版
大理學院學報：綜閤版
대이학원학보：종합판
Journal of Dali University
2011年
6期
74-77
,共4页
优质护理服务%示范工程%实践与思考
優質護理服務%示範工程%實踐與思攷
우질호리복무%시범공정%실천여사고
high-quality nursing service%demonstration project%practice and reflection
目的：为贯彻落实医药卫生体制改革，贯彻以“病人为中心”的理念，规范临床护理工作，切实加强基础护理，改善护理服务，提高护理质量，保障病人安全。方法：解读、领会文件精神，把握重点内容，做好动员宣传发动工作，制定开展优质护理服务示范工程活动实施方案，确定1个“优质护理服务试点病房”并组织实施。结果：试点病房护理质量全面提高，护患沟通与信任度增进，护患关系得到明显改善，患者和家属的满意度提高。结论：做好基础护理是落实整体护理的切入点，是落实整体护理、提高专业水平的基石，是保障医疗安全、和谐医患关系的重要环节和途径。
目的：為貫徹落實醫藥衛生體製改革，貫徹以“病人為中心”的理唸，規範臨床護理工作，切實加彊基礎護理，改善護理服務，提高護理質量，保障病人安全。方法：解讀、領會文件精神，把握重點內容，做好動員宣傳髮動工作，製定開展優質護理服務示範工程活動實施方案，確定1箇“優質護理服務試點病房”併組織實施。結果：試點病房護理質量全麵提高，護患溝通與信任度增進，護患關繫得到明顯改善，患者和傢屬的滿意度提高。結論：做好基礎護理是落實整體護理的切入點，是落實整體護理、提高專業水平的基石，是保障醫療安全、和諧醫患關繫的重要環節和途徑。
목적：위관철락실의약위생체제개혁，관철이“병인위중심”적이념，규범림상호리공작，절실가강기출호리，개선호리복무，제고호리질량，보장병인안전。방법：해독、령회문건정신，파악중점내용，주호동원선전발동공작，제정개전우질호리복무시범공정활동실시방안，학정1개“우질호리복무시점병방”병조직실시。결과：시점병방호리질량전면제고，호환구통여신임도증진，호환관계득도명현개선，환자화가속적만의도제고。결론：주호기출호리시락실정체호리적절입점，시락실정체호리、제고전업수평적기석，시보장의료안전、화해의환관계적중요배절화도경。
Objectives： To implement the reform of medical and health system and patient-oriented concept, and to standardize clinical nursing, strengthen basic nursing, improve nursing service and ensure patients＇ safety. Methods： Implementation plan of high-quality nursing service demonstration activity was carried out and one high-quality nursing service pilot ward was fixed after deep understanding of the document and well-prepared propaganda work. Results： The nursing quality of the pilot ward was comprehensively improved both in nurse-patient communication arid trust and in patient＇s and their family＇s satisfaction degrees. Conclusion： Good basic nursing work is the breakthrough point of holistic nursing and the cornerstone of improving prnfessional standards, as well as the important channel of medical safety and harmonious doctor-patient relationship.
