CAJ | 학술논문

目的: 进行大型综合医院医疗服务满意度问卷的信效度评价. 方法: 在四川大学华西医院抽取15115例住院病人进行满意度调查. 结果: 问卷总体和类别标准化克朗巴赫α系数均较高;各题项与问卷总分的相关值和七大类别总分与相应题项的相关值均较高;在调查前, 问卷通过了相关专家的评议并经实际应用, 对完善医疗服务工作产生了良好的效应. 结论: 问卷信效度均较高, 具有推广应用价值. 今后,我们应该广泛进行不同途径病人满意度调查, 大力开展满意度问卷的信效度研究
목적: 진행대형종합의원의료복무만의도문권적신효도평개. 방법: 재사천대학화서의원추취15115례주원병인진행만의도조사. 결과: 문권총체화유별표준화극랑파혁α계수균교고;각제항여문권총분적상관치화칠대유별총분여상응제항적상관치균교고;재조사전, 문권통과료상관전가적평의병경실제응용, 대완선의료복무공작산생료량호적효응. 결론: 문권신효도균교고, 구유추엄응용개치. 금후,아문응해엄범진행불동도경병인만의도조사, 대력개전만의도문권적신효도연구
Objective: To evaluate the reliability and validity of satisfaction questionnaire of medical services in a large general hospital. Method: The satisfaction degree of 15115 patients are investigated in Huaxi hospital. Result: The Cronbach's Alpha of both questionnaire and seven categories is higher;both corrected item-total correlation and corrected item-category correlation are higher;the questionnaire is jointly evaluated by many specialists before and practical application shows that the managerial measures put forward by questionnaire survey are effective. Conclusion: Both reliability and validity of satisfaction questionnaire of medical services are higher, which is well worth a try. We should advance the patients' satisfaction survey from different sources of patients and research the reliability and validity of satisfaction questionnaire vigorously.