计算机系统应用
計算機繫統應用
계산궤계통응용
APPLICATIONS OF THE COMPUTER SYSTEMS
2009年
6期
120-124
,共5页
software as a Service(SaaS)%customer relationship management(CRM)%service innovation%personalized service%user experience
In the middle of current financial crisis,measures have to be undertaken by working with fine user experience to alleviate the difficulties faced by every software corporation.Combining the CRM model with traditional SaaS mode,customers have little time and money in purchasing and deploying software resources.Meanwhile,developers will gradually improve the system according to user experience and feedback;besides,provide users with personalized service to obtain user's satisfaction and loyalty.The ultimate goal is to gain considerable profits for these companies to tide over the period of financial crisis.
