大学图书馆学报
大學圖書館學報
대학도서관학보
JOURNAL OF ACADEMIC LIBRARIES
2009年
5期
24-28,109
,共6页
LibQuAL+~(R)%服务质量调查%实证分析
LibQuAL+~(R)%服務質量調查%實證分析
LibQuAL+~(R)%복무질량조사%실증분석
LibQUAL+~(R)%Library Service Quality Survey%Empirical Analysis
LibQuAL+~(R)是一套图书馆用于寻求、跟踪、了解并按照用户的服务质量观点采取行动的网络调查系统,在国外得到了广泛的认同和支持,在中国内地的应用是否可靠和有效还未得到严格的检验.该文详细介绍了武汉大学图书馆2008年LibQUAL+~(R)项目实施的完整过程,并就项目的适用性问题提出了一些思考和建议.
LibQuAL+~(R)是一套圖書館用于尋求、跟蹤、瞭解併按照用戶的服務質量觀點採取行動的網絡調查繫統,在國外得到瞭廣汎的認同和支持,在中國內地的應用是否可靠和有效還未得到嚴格的檢驗.該文詳細介紹瞭武漢大學圖書館2008年LibQUAL+~(R)項目實施的完整過程,併就項目的適用性問題提齣瞭一些思攷和建議.
LibQuAL+~(R)시일투도서관용우심구、근종、료해병안조용호적복무질량관점채취행동적망락조사계통,재국외득도료엄범적인동화지지,재중국내지적응용시부가고화유효환미득도엄격적검험.해문상세개소료무한대학도서관2008년LibQUAL+~(R)항목실시적완정과정,병취항목적괄용성문제제출료일사사고화건의.
LibQU AL+~(R) is a suite of services that libraries use to solicit, track, understand,and act upon users 'opinions of service quality.Although it has been widely upheld and supported abroad,its credibility and effectiveness of the application has not been strictly tested in Chinese Mainland. In this paper,the author presents a whole practice process of LibQUAL +~(R) 2008 library service quality survey in Wuhan University Library,' and brings forward some thoughts and advices on its applicability.
