CAJ | 학술논문

目的通过开展护理人文关怀,提高病人对护理工作的满意度.方法开展各种主题活动提供护理人文关怀;开展护士职业素质教育、文明规范服务和服务示范病区,加强护理文化建设;强化服务理念营造和谐的护患关系、和谐的工作氛围、和谐的诊疗环境、和谐的人文环境.结果提高了护士综合素质,增强了护士主动服务意识,护患关系更加和谐,提高了护理质量和病人满意度.结论开展护理人文关怀是营造和谐的护患关系的基础,是提高护理质量和病人的满意度的保证.
목적 통과개전호리인문관부,제고병인대호리공작적만의도.방법 개전각충주제활동제공호리인문관부;개전호사직업소질교육、문명규범복무화복무시범병구,가강호리문화건설;강화복무이념영조화해적호환관계、화해적공작분위、화해적진료배경、화해적인문배경.결과 제고료호사종합소질,증강료호사주동복무의식,호환관계경가화해,제고료호리질량화병인만의도.결론 개전호리인문관부시영조화해적호환관계적기출,시제고호리질량화병인적만의도적보증.
Objective To improve the patients' satisfaction to the nursing work through implementing the humanistic concern in nursing work. Methods We held some activities to provide the humanistic concern in nursing work, developed the educations to improve the professional quality of the nurses, constructed the criterion of civilized srvice, and strengthened the construction of nursing culture in the service demonstration ward. Meanwhile, we intensified the service ideas to create the harmonious patient-nurse relationships, the harmonious working settings, the harmonious treatment surroundings and the harmonious humanistic environment. Results The whole quality of the nurses was improved. especially the consciousness of active service. The relationship between nurses and patients was more harmonious, and the nursing quality and the degree of patients' satisfaction were elevated. Conclusions to implement the humanistic concern in nursing work is not only the base of building the harmonious relationships between patients and nurses. but also the guarantee of elevating the nursing quality and the degree of patients' satisfaction.