CAJ | 학술논문

目的探讨聘用护士情绪智力及其与情绪劳动表现策略之间的相互关系,为护理管理者制定针对性改进措施提供依据.方法采用情绪智力量表、情绪劳动量表对286名聘用护士进行调查.结果聘用护士在情绪劳动中采用的表现策略依次为自然表现(3.741±0.632)分、深层表现(3.436±0.634)分、表面表现(2.634±0.548)分;不同情绪智力水平的护士,其自然表现和深层表现得分差异有统计学意义(P<0.01);相关分析显示:情绪智力水平与自然表现和深层表现呈正相关,而与表面表现无关联.结论提高聘用护士的情绪智力水平,可以增加自然表现和深层表现的运用.
목적 탐토빙용호사정서지력급기여정서노동표현책략지간적상호관계,위호리관리자제정침대성개진조시제공의거.방법 채용정서지역량표、정서노동량표대286명빙용호사진행조사.결과빙용호사재정서노동중채용적표현책략의차위자연표현(3.741±0.632)분、심층표현(3.436±0.634)분、표면표현(2.634±0.548)분;불동정서지력수평적호사,기자연표현화심층표현득분차이유통계학의의(P<0.01);상관분석현시:정서지력수평여자연표현화심층표현정정상관,이여표면표현무관련.결론 제고빙용호사적정서지력수평,가이증가자연표현화심층표현적운용.
Objective To investigate the relationship between the employed nurse' emotional intelligence and the strategies of emotional work and to provide effective measures for the nurses' managers. Methods 286 employed nurses were investigated by using emotional intelligence scale and emotional work questionnaire. Results Dealing with the emotional work,most of the employed nurse used natural acting(3.741 ±0.632),the second was deep acting(3.436 ± 0. 634), and the least was surface acting ( 2. 634 ± 0. 548); the natural acting score and the deep acting score were significantly different for the nurses on different levels of emotional intelligence(F = 23. 658, P < 0. 001; F = 12. 705, P < 0. 001 ) ; Correlation analysis showed that: emotional intelligence had positive relationship with natural acting and deep acting, while had no obvious relationship with surface acting. Conclusions To improve the employed nurse' emotional intelligence can increase the using of natural acting and deep acting.