CAJ | 학술논문

目的:调查精神病专科医院住院患者家属对护理工作的评价,为护理质量改进提供依据.方法:采用分层、随机、整群的抽样方法,调查某所三级甲等精神病专科医院的住院患者家属共196例,采用自编修订后的<精神疾病患者家属护理满意度调查问卷>进行问卷调查.结果:护理人员的服务礼仪和护理技能得分最高,得分最低的是心理护理维度,影响住院舒适、心理护理、护理技能的因素分别为探望次数、文化程度、住院科室.结论:住院患者家属对护理服务总体及各维度的评价较高;应通过加强医院内涵建设和管理,注重患者家属更高层次的需求,提高病人家属的满意度;护理管理者应将满意度测评结果作为护理质量改进的指南.
목적:조사정신병전과의원주원환자가속대호리공작적평개,위호리질량개진제공의거.방법:채용분층、수궤、정군적추양방법,조사모소삼급갑등정신병전과의원적주원환자가속공196례,채용자편수정후적<정신질병환자가속호리만의도조사문권>진행문권조사.결과:호리인원적복무례의화호리기능득분최고,득분최저적시심리호리유도,영향주원서괄、심리호리、호리기능적인소분별위탐망차수、문화정도、주원과실.결론:주원환자가속대호리복무총체급각유도적평개교고;응통과가강의원내함건설화관리,주중환자가속경고층차적수구,제고병인가속적만의도;호리관리자응장만의도측평결과작위호리질량개진적지남.
Objectives: To understand the status of patient' s families' evaluation on nursing service in mental health hospital and give evidence to improve nursing quality. Methods: Stratified, randomized and cluster sampling method were used and 196 cases in one tertiary special mental health hospital was selected. Questionnaire was designed in accordance with questionnaire of patient families' satisfaction on nursing service. Results: The four-latituds service etiquette, hospitalization and comfortable, psychological care, nursing skills and total score. The highest score of the four domains were nursing etiquette and nursing skill, the lowest was that of mental nursing. The impact of patient comfort, psychological care, nursing skills factors were the number of visits, education and hospital departments. Conclusions: The overall evaluation and all dimensions of nursing service are relatively good in view of patient' s families. Hospital connotation construction and management is considered to be improved. The advanced demands of patient' s families are considered to be attended to promote patient' s families satisfaction. The result of nursing service satisfaction survey is to be a guidance of nursing service quality promotion.