CAJ | 학술논문

针对铁路客运的现状，通过分析影响铁路旅客满意度的主要因素，确定铁路旅客满意度的评价指标体系，并利用神经网络技术，设计了一个基于神经网络的铁路旅客满意度评价模型，结合铁路旅客问卷调查结果，对目前铁路旅客满意度水平进行了综合评价，对提高铁路旅客满意度，进一步完善铁路客运工作具有一定的借鉴意义。
침대철로객운적현상，통과분석영향철로여객만의도적주요인소，학정철로여객만의도적평개지표체계，병이용신경망락기술，설계료일개기우신경망락적철로여객만의도평개모형，결합철로여객문권조사결과，대목전철로여객만의도수평진행료종합평개，대제고철로여객만의도，진일보완선철로객운공작구유일정적차감의의。
For the railway passenger transportation status, the main factor of impacting railway passenger satisfaction and its evaluation index system are analyzed. An evaluation model of railway passenger satisfaction based on neural network is designed, and combined with survey results on the current level of railway passenger satisfaction a comprehensive evaluation is made. It has some referential significance on improving the railway passenger satisfaction and the railway passenger traffic.