CAJ | 학술논문

目的了解60岁及以上老年门诊患者满意度情况,分析影响门诊老年患者满意度的因素,为医院领导提高医疗服务质量提供科学依据.方法采用随机抽查的方式,进行问卷调查.对调查结果进行Oridinal回归模型分析,得出门诊老年患者满意度情况及其影响因素.结果门诊老年患者总体满意度较高,满意率(满意十比较满意)为82.77％.Ordinal回归分析结果显示,挂号排队时间、正确交代用药事宜、耐心倾听主诉、仔细进行检查、接诊时间长度、征求治疗意见以及门诊座椅情况等7个项目对总体满意度的影响具有统计学意义.结论老年患者更加重视医师专业能力和服务态度,而对在医院的各窗口等候时间及门诊环境不太重视.根据老年人的就医需求,着力提高医师专业能力和服务态度是提高老年患者满意度的关键.
목적 료해60세급이상노년문진환자만의도정황,분석영향문진노년환자만의도적인소,위의원령도제고의료복무질량제공과학의거.방법 채용수궤추사적방식,진행문권조사.대조사결과진행Oridinal회귀모형분석,득출문진노년환자만의도정황급기영향인소.결과 문진노년환자총체만의도교고,만의솔(만의십비교만의)위82.77％.Ordinal회귀분석결과현시,괘호배대시간、정학교대용약사의、내심경은주소、자세진행검사、접진시간장도、정구치료의견이급문진좌의정황등7개항목대총체만의도적영향구유통계학의의.결론 노년환자경가중시의사전업능력화복무태도,이대재의원적각창구등후시간급문진배경불태중시.근거노년인적취의수구,착력제고의사전업능력화복무태도시제고노년환자만의도적관건.
Objective To investigate the satlsfaction of senior outpatients over 60 years old,and explore the factors associated with their satisfaction so as to provide scientific references for improving quality of care at the hospital Methods A questionnaire survey was made by random sampling at the hospital.The outcomes subject to Ordinal regress Results The general satisfaction was as high as 82.77％ among these outpatients.Results of the Ordinal regression model showed seven factors significantly affecting such satisfaction rate,namely waiting time for registration,correct statement of medicine information,patience to hear patient's concerns,carefulness of inspection,time for doctor-patient communication,request for comments on therapy,and outpatient clinic seating conditions.Conclusion Senior outpatients tend to emphasize medical skills and medical service than waiting time at the hospital.This suggests better medical skills and service attitude as key to higher general satisfaction rate of senior outpatients.