计算机系统应用
計算機繫統應用
계산궤계통응용
APPLICATIONS OF THE COMPUTER SYSTEMS
2010年
1期
1-5
,共5页
模糊理论%智能%因素%综合评判%呼叫决策系统%损失
模糊理論%智能%因素%綜閤評判%呼叫決策繫統%損失
모호이론%지능%인소%종합평판%호규결책계통%손실
fuzzy theory%intelligent%factor%synthetic evaluation%calling decision making system
针对呼叫系统中接入控制的决策问题,从影响呼叫客户重要性的四个因素出发,构造了客户重要程度评估集,并提出了在呼叫系统中基于模糊综合评判的呼叫评估方法及相关算法实现,较好地解决了处理客户呼叫的问题,然后设计了智能呼叫决策系统,最后通过与非智能化系统的损失量比较,验证了该智能决策系统的有效性和可行性.
針對呼叫繫統中接入控製的決策問題,從影響呼叫客戶重要性的四箇因素齣髮,構造瞭客戶重要程度評估集,併提齣瞭在呼叫繫統中基于模糊綜閤評判的呼叫評估方法及相關算法實現,較好地解決瞭處理客戶呼叫的問題,然後設計瞭智能呼叫決策繫統,最後通過與非智能化繫統的損失量比較,驗證瞭該智能決策繫統的有效性和可行性.
침대호규계통중접입공제적결책문제,종영향호규객호중요성적사개인소출발,구조료객호중요정도평고집,병제출료재호규계통중기우모호종합평판적호규평고방법급상관산법실현,교호지해결료처리객호호규적문제,연후설계료지능호규결책계통,최후통과여비지능화계통적손실량비교,험증료해지능결책계통적유효성화가행성.
To address the decision making problems of arriving control in calling system,this paper starts from the four factors that have influenced the importance of calling customers.It builds a customer importance degree assessment set,and proposes a calling assessment method and related algorithm、implementation based on fuzzy synthetic evaluation.It has solved the problem of treating calling customer by designing an intelligent calling decision making system according to this assessment method.At last,by analyzing the loss with non-intelligent system,this paper verifies the intelligent system's validity and feasibility.
