从高校图书馆读者投诉谈一线馆员的服务工作
종고교도서관독자투소담일선관원적복무공작
Study on the services provided by the basic level librarians from the aspect of the complaints made by the Readers of library in College
  • 万方数据
    淮南师范学院学报 회남사범학원학보
    JOURNAL OF HUAINAN TEACHERS COLLEGE
    2011年 6期 133-135 ,共3页

    葛慧%何芝兰

    갈혜%하지란

    读者投诉%服务质量%一线馆员 讀者投訴%服務質量%一線館員
    독자투소%복무질량%일선관원
    readers＇ complaints%service quality%basic level librarians
    在分析高校图书馆读者投诉的主要原因的基础上，阐述图书馆一线馆员在服务中存在的主要问题及其根源，探讨从提高服务意识、优化知识结构等途径实现提高服务质量的可能性。
    재분석고교도서관독자투소적주요원인적기출상，천술도서관일선관원재복무중존재적주요문제급기근원，탐토종제고복무의식、우화지식결구등도경실현제고복무질량적가능성。
    based on analyzing the main causes of the complaints made by the readers of library in college, the essay analyzes the main problems existing in the services provided by the basic level librarians and the reasons, and studies the possibility of improving service quality through the way of enhancing service consciousness and optimizing knowledge structure.
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