CAJ | 학술논문

提出软技能对关系质量和外包绩效的影响模型,利用在西安软件园进行问卷调查收集的相关数据,运用SPSS17.0进行了统计分析,实证研究结果表明：软技能和关系质量都能够影响IT外包的绩效;但是,当关系质量存在时它能够在软技能对外包绩效的影响中起到中介作用。
제출연기능대관계질량화외포적효적영향모형,이용재서안연건완진행문권조사수집적상관수거,운용SPSS17.0진행료통계분석,실증연구결과표명：연기능화관계질량도능구영향IT외포적적효;단시,당관계질량존재시타능구재연기능대외포적효적영향중기도중개작용。
We propose a model about the impacts of soft skills on relationship quality and outsourcing performance, use the data collected from the questionnaire survey that is conducted in Xi＇an Software Park, and make a statistical analysis with the help of SPSS 17.0. The results of this empirical research show that both soft skills and relationship quality can affect IT outsourcing performance; however, relationship quality plays a mediate role in the association between soft skills and outsourcing performance.