CAJ | 학술논문

运用结构方程模型来建立上海世博会物流服务的绩效评价模型.首先以安全、及时、准确、有序四项世博会物流运营工作的基本要求为潜变量,运用关键绩效指标的思想结合相关矩阵,提取相应的物流服务评价指标作为显变量.然后,通过模型的拟合及修正得到了各评价指标对潜变量的因子载荷及潜变量之间的路径系数.最后,根据这些因子载荷和路径系数来确定物流绩效各影响因素的权重,并计算出内部和外部两种绩效值,分别用来反映物流运营的内部实际状态和外部顾客的实际感知.通过内外部绩效的对比、分析,来判断世博会物流服务的现状,并识别出有待改进的环节.
운용결구방정모형래건립상해세박회물류복무적적효평개모형.수선이안전、급시、준학、유서사항세박회물류운영공작적기본요구위잠변량,운용관건적효지표적사상결합상관구진,제취상응적물류복무평개지표작위현변량.연후,통과모형적의합급수정득도료각평개지표대잠변량적인자재하급잠변량지간적로경계수.최후,근거저사인자재하화로경계수래학정물류적효각영향인소적권중,병계산출내부화외부량충적효치,분별용래반영물류운영적내부실제상태화외부고객적실제감지.통과내외부적효적대비、분석,래판단세박회물류복무적현상,병식별출유대개진적배절.
The paper constructed an evaluation model of the logistics center service performance based on Structural Equation Modeling.Firstly, "Security", "Timely", "Accurate" and "Orderly", the four basic requirements of the Expo logistics operation,were set as the latent variables;secondly, the KPI (Key Performance Indicator) method and correlation matrix were used to extracted the relevant evaluation indicator of the logistics service as the observed variables; thirdly,after the model fitting and modification,the factor loadings and the coefficients of each path are obtained.At last, according to these factor loadings and path coefficients, the study had determined the weight of the influencing factors of logistics performance, and also calculated "Internal" and "External"performance to reflect the practical estate of the internal logistics operation and the practical perception of the external customer.Through the comparison and analysis of the internal and external performance, the study had estimated the status of the Expo logistics service and identified the tache need to be improved.