CAJ | 학술논문

学校是一个由菁英培育另一批菁英，以及强调彼此精进成长的场所；其中，需要人与人之间有所互动的环境，在人际互动之过程中，冲突的发生无法避免。当冲突发生时，情绪必然跟着浮上台面，此时一个人情绪智力的高低扮演了一个很重要的关键。但并不是所有的冲突都是有害且必须避免,当冲突之发生与工作内容及目标有关时，对组织绩效有所帮助。此外，情绪智力亦可预测成员在组织中之工作行为表现，文章研究主旨在探讨情绪智力、冲突、知识分享和工作绩效四者之关系。采用问卷调查方式搜集数据，调查对象为执行跨校合作项目的教授们，包含台湾中部地区20所学校，共回收178份有效问卷；并采用净最小平方法（PLS）为研究分析工具。研究结果显示：（1）知识分享和情绪智力对工作绩效有显著正向影响；（2）团队冲突对工作绩效有显著负向的影响。
학교시일개유정영배육령일비정영，이급강조피차정진성장적장소；기중，수요인여인지간유소호동적배경，재인제호동지과정중，충돌적발생무법피면。당충돌발생시，정서필연근착부상태면，차시일개인정서지력적고저분연료일개흔중요적관건。단병불시소유적충돌도시유해차필수피면,당충돌지발생여공작내용급목표유관시，대조직적효유소방조。차외，정서지력역가예측성원재조직중지공작행위표현，문장연구주지재탐토정서지력、충돌、지식분향화공작적효사자지관계。채용문권조사방식수집수거，조사대상위집행과교합작항목적교수문，포함태만중부지구20소학교，공회수178빈유효문권；병채용정최소평방법（PLS）위연구분석공구。연구결과현시：（1）지식분향화정서지력대공작적효유현저정향영향；（2）단대충돌대공작적효유현저부향적영향。
The school is an interpersonal interaction environment. In interpersonal interaction, the conflict is unable to avoid. Person＇s emotional intelligence plays a very important role, because conflict usually accompanies emotion. But not all of conflict is harmful and must avoid. When conflict occurs with work content and is goal-related, it has positive effect on the performance of organization. Besides, the emotional intelligence also may forecast employees＂ job performance. Therefore the purpose of the study is to empirically investigate the relationships between emotional intelligence, conflict, knowledge sharing, and team performance. The sample of the study contained 178 professors from twenty universities of technology and adopted PLS statistic analysis tool. The results indicate that knowledge sharing and emotional intelligence have a positive effect on team performance. On the other hand, team conflict has a negative effect on team performance.