CAJ | 학술논문

目的利用世界卫生组织提供的测量工具对江门市卫生系统反应性水平进行分析,旨在提高江门市卫生服务反应性,并为其评价提供依据.方法采用WHO制定的"卫生系统反应性调查"问卷,对过去一年接受过医疗服务的786名患者进行问卷调查.数据采用Epidata双录入核对并设置合法值,用SPSS16.0软件处理.结果江门市卫生系统反应性各要素频数分布为门诊很好或好的前三位和住院一样,均为社会支持、尊严及保密.认为门诊差或很差的前三位是基本环境质量、选择性、及时关注.住院则是基本环境、交流、及时关注.结论加强各级支付对卫生系统的拨款,改善各级医院就医环境,注重和患者的有效沟通交流,合理配置卫生,提高各级医院的整体反应水平.
목적 이용세계위생조직제공적측량공구대강문시위생계통반응성수평진행분석,지재제고강문시위생복무반응성,병위기평개제공의거.방법 채용WHO제정적"위생계통반응성조사"문권,대과거일년접수과의료복무적786명환자진행문권조사.수거채용Epidata쌍록입핵대병설치합법치,용SPSS16.0연건처리.결과 강문시위생계통반응성각요소빈수분포위문진흔호혹호적전삼위화주원일양,균위사회지지、존엄급보밀.인위문진차혹흔차적전삼위시기본배경질량、선택성、급시관주.주원칙시기본배경、교류、급시관주.결론 가강각급지부대위생계통적발관,개선각급의원취의배경,주중화환자적유효구통교류,합리배치위생,제고각급의원적정체반응수평.
Objective To analyze the responsiveness level of the health care system in Jiangme by the measurement tools provided by the World Health Organization. and to provide support for the evaluation and improvement of the responsiveness. Methods A survey was conducted on 786 patients who received the medical services during the past year by the "health system responsiveness survey" questionnaires designed by WHO. The data were entered by the Epidata and processed with the SPSS16.0. Results The top three factors of frequency distribution for the responsiveness of the health care system responsiveness to the clinics and hospitalization as excellence or good were social support,dignity,and confidentiality. The worse or very poor factors were basic environmental quality,selectivity,and prompt care for clinics and basic environment,communication,and prompt care for hospitalization. Conclusions We should enlarge investment to the health care system,improve the service quality of the hospitals,focus on effective communication with patient,an enhance improve the overall responsive levels in the hospitals at all levels.