CAJ | 학술논문

我国网络高等教育发展迅速，但在此领域中出现的服务质量问题影响了网络高等教育的可持续发展。学生是网络高等教育服务的直接顾客，学习者角色性质导致其成为网络高等教育质量评价的主体。服务业普遍用CSI（顾客满意度）测评来考量顾客对于服务质量的评价，这里以开放教育学员为对象，采用CSI测评方法对海南网络教育用户满意度进行实证研究。
아국망락고등교육발전신속，단재차영역중출현적복무질량문제영향료망락고등교육적가지속발전。학생시망락고등교육복무적직접고객，학습자각색성질도치기성위망락고등교육질량평개적주체。복무업보편용CSI（고객만의도）측평래고량고객대우복무질량적평개，저리이개방교육학원위대상，채용CSI측평방법대해남망락교육용호만의도진행실증연구。
The development of e - learning in China is fast, but the low quality of the service has hindered its sustainable development. Students are the customers of e - learning services and the subjects of our e - learning quality evaluation. CSI （ customer satisfaction degree） is a method that is generally used for evaluating customer＇s satisfaction degree for e -learning service quality. Using learners in the open education in Hainan as the target, the paper makes an empirical research about CSI of Hainan e - learning service quality.