国际医药卫生导报
國際醫藥衛生導報
국제의약위생도보
INTERNATIONAL MEDICINE & HEALTH GUIDANCE NEWS
2012年
5期
730-732
,共3页
护士层级管理%护理质量%效果
護士層級管理%護理質量%效果
호사층급관리%호리질량%효과
Management nurses with different levels of professional skills%Quality of care%Effect
目的 探讨护士分层级管理对促进护理质量持续改进的效果.方法 建立护士分层级管理制度,依据护士学历、工龄、职称、能力及科室工作情况,人员特点将护士分为5个层级,重组各班各级人员职责与工作标准,实行APN连续性排班.结果 经过6个月的管理运行,护理质量检查指标明显提高,基础护理到位,患者满意度增加,护士的工作分工明确,责任落实到人,护患纠纷次数减少,护长的凝聚力日益增强.结论 加强护士分层级管理,建立一套完整的护理管理新模式,是促进护理质量持续改进的关键.
目的 探討護士分層級管理對促進護理質量持續改進的效果.方法 建立護士分層級管理製度,依據護士學歷、工齡、職稱、能力及科室工作情況,人員特點將護士分為5箇層級,重組各班各級人員職責與工作標準,實行APN連續性排班.結果 經過6箇月的管理運行,護理質量檢查指標明顯提高,基礎護理到位,患者滿意度增加,護士的工作分工明確,責任落實到人,護患糾紛次數減少,護長的凝聚力日益增彊.結論 加彊護士分層級管理,建立一套完整的護理管理新模式,是促進護理質量持續改進的關鍵.
목적 탐토호사분층급관리대촉진호리질량지속개진적효과.방법 건립호사분층급관리제도,의거호사학력、공령、직칭、능력급과실공작정황,인원특점장호사분위5개층급,중조각반각급인원직책여공작표준,실행APN련속성배반.결과 경과6개월적관리운행,호리질량검사지표명현제고,기출호리도위,환자만의도증가,호사적공작분공명학,책임락실도인,호환규분차수감소,호장적응취력일익증강.결론 가강호사분층급관리,건립일투완정적호리관리신모식,시촉진호리질량지속개진적관건.
Objective To investigate the effect of management of nurses with different levels of professional skills on promoting increasing improvement of quality of care.Methods The nursing staff were divided into five groups with different levels of professional skills based on professional education background,length of service,job title,work experience and working requirement of the department.The nurses were reassigned on the basis of duty and standards.APN continuous arrangement of duty was implemented.Results After 6-month of implementation, quality of care was significantly improved,basic care was ideal,rate of patient satisfaction was increased,nurses's responsibilities were clear,rate of nurse-patient disputes was reduced,and prestige of the head nurse was elevated.Conclusions Strengthened management of nurses with different levels of professional skills and establishment of a complete new model of care management is the key to increasing improvement of quality of care.
