中国实用护理杂志
中國實用護理雜誌
중국실용호리잡지
CHINESE JOURNAL OF PRACTICAL NURSING
2008年
8期
1-3
,共3页
作业流程重组%住院患者%检查%护送%流程
作業流程重組%住院患者%檢查%護送%流程
작업류정중조%주원환자%검사%호송%류정
Business process reengineering%Inpatients%Check-up%Transferring%Process
目的 探讨作业流程重组在住院患者院内检查护送过程中应用的临床价值.方法 采用作业流程重组理论中"系统性重新整合"的方法,对住院患者院内检查的护送流程和服务环节进行重组,应用重组后的流程护送住院患者进行院内检查,分别随机选取心电图检查患者126例,X线片检查患者130例,头颅CT检查患者128例为观察组,以护送检查所需时限、患者满意率为研究监测指标,并分别与流程重组前的112例心电图检查、112例X线片检查和120例CT检查患者进行对照比较.结果 流程重组后,心电图检查、X线片检查、头颅cT检查所需时限明显缩短,患者满意率明显提高,与对照组比较,差异均有统计学意义(U值分别为14.55、12.26、13.57,X2值分别为17.37、14.65、10.75,P＜0.01).结论 作业流程重组在住院患者院内检查护送过程中具有非常重要的应用价值,可达到缩短护送检查所需时间,提高患者满意率的目的,对提高效益及医院竞争能力具有重要的现实意义.
目的 探討作業流程重組在住院患者院內檢查護送過程中應用的臨床價值.方法 採用作業流程重組理論中"繫統性重新整閤"的方法,對住院患者院內檢查的護送流程和服務環節進行重組,應用重組後的流程護送住院患者進行院內檢查,分彆隨機選取心電圖檢查患者126例,X線片檢查患者130例,頭顱CT檢查患者128例為觀察組,以護送檢查所需時限、患者滿意率為研究鑑測指標,併分彆與流程重組前的112例心電圖檢查、112例X線片檢查和120例CT檢查患者進行對照比較.結果 流程重組後,心電圖檢查、X線片檢查、頭顱cT檢查所需時限明顯縮短,患者滿意率明顯提高,與對照組比較,差異均有統計學意義(U值分彆為14.55、12.26、13.57,X2值分彆為17.37、14.65、10.75,P＜0.01).結論 作業流程重組在住院患者院內檢查護送過程中具有非常重要的應用價值,可達到縮短護送檢查所需時間,提高患者滿意率的目的,對提高效益及醫院競爭能力具有重要的現實意義.
목적 탐토작업류정중조재주원환자원내검사호송과정중응용적림상개치.방법 채용작업류정중조이론중"계통성중신정합"적방법,대주원환자원내검사적호송류정화복무배절진행중조,응용중조후적류정호송주원환자진행원내검사,분별수궤선취심전도검사환자126례,X선편검사환자130례,두로CT검사환자128례위관찰조,이호송검사소수시한、환자만의솔위연구감측지표,병분별여류정중조전적112례심전도검사、112례X선편검사화120례CT검사환자진행대조비교.결과 류정중조후,심전도검사、X선편검사、두로cT검사소수시한명현축단,환자만의솔명현제고,여대조조비교,차이균유통계학의의(U치분별위14.55、12.26、13.57,X2치분별위17.37、14.65、10.75,P＜0.01).결론 작업류정중조재주원환자원내검사호송과정중구유비상중요적응용개치,가체도축단호송검사소수시간,제고환자만의솔적목적,대제고효익급의원경쟁능력구유중요적현실의의.
Objective To explore the clinical value of application research in business process reengineering in transferring of inpatients for check-up. Methods We reorganized transferring of inpatients for check-up and service tache by introducing the Systematic Redesign method from the therory of Business Process Reengineering. The reengineered process was adopted and applied in the transferring processes. We randomly selected patients for check-up(126 cases for electrocardiogram,130 cases for Xrayand 128 cases for CT examination)and investigated the time cost for check-up and patients satisfaction rate. The above results were compared with those patients(112 cases for electrocardiogram,112 cases for Xrayand 120 cases for CT examination)before use of reengineered process. Results The time cost for the above mentioned check-up was shorter and patients satisfaction rate were alleviated compared with those before use of reengineered process(U=14.55,12.26,13.57;x2=17.37,14.65,10.75,P＜0.01).Conclusion Application of business process reengineering in the transferring process of inpatients for check-up proved pivotal important in that it could shorten time cost for transferring process and improve patients satisfaction rate.It possessed realistic significance for increasing benefit and competitions for hospitals.
