CAJ | 학술논문

目的了解出院患者(简称:患者)对护理满意度的现状,分析影响因素,为持续改善护理服务质量,提高护理满意度提供参考依据.方法采取便利抽样方法,采用深圳市卫生和人口计划生育委员会编制的出院患者护理满意度调查问卷,电话回访了813名患者.结果满意程度依次为:工作能力(4.40±0.65)分、病房管理(4.37±0.64)分、关爱患者(4.36±0.59)分、服务态度(4.30±0.64)分、护理知识告知(4.28±0.72)分和基础护理工作(4.20±0.65)分.结论护理人员应注重以人为本的服务理念,关注基础护理工作,提高护理知识告知技能,改善护理服务态度,尽量满足患者的合理需求,不断提高患者满意度.
목적 료해출원환자(간칭:환자)대호리만의도적현상,분석영향인소,위지속개선호리복무질량,제고호리만의도제공삼고의거.방법 채취편리추양방법,채용심수시위생화인구계화생육위원회편제적출원환자호리만의도조사문권,전화회방료813명환자.결과 만의정도의차위:공작능력(4.40±0.65)분、병방관리(4.37±0.64)분、관애환자(4.36±0.59)분、복무태도(4.30±0.64)분、호리지식고지(4.28±0.72)분화기출호리공작(4.20±0.65)분.결론 호리인원응주중이인위본적복무이념,관주기출호리공작,제고호리지식고지기능,개선호리복무태도,진량만족환자적합리수구,불단제고환자만의도.
Objective To study the status of nursing satisfaction for discharge patients,analyze the influencing factors,so as to provide the reference for improve nursing service quality and nursing satisfaction.Methods Discharge patient care satisfaction questionnaire compiled by health and population planning commission of Shenzhen was used and telephoned 813 patients return visit.Results Satisfaction degree was as follows:the working ability (4.40 ±0.65),wards management (4.37 ±0.64),caring for patients (4.36±0.59),service attitude (4.30 ± 0.64 ),nursing knowledge understanding ( 4.28 ± 0.72 ),basic nursing work (4.20 ± 0.65 ).Conclusions Nursing staff should deepen the people - oriented service concept,pay attention to basic nursing work,improve nursing knowledge and health mission skills,continued to improve nursing service attitude,and try to meet the needs of patients and improve patient satisfaction.