中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2012年
23期
2801-2803
,共3页
护理管理研究%患者满意度%新型预约诊疗服务模式%预约时间%综合医院
護理管理研究%患者滿意度%新型預約診療服務模式%預約時間%綜閤醫院
호리관리연구%환자만의도%신형예약진료복무모식%예약시간%종합의원
Nursing management study%Satisfactory rate of patient%New appointment service model%Appointment time%Comprehensive hospital
目的 探讨大型综合医院新型预约诊疗服务模式的实施效果.方法 选择2011年7-8月接受新型诊疗预约服务的门诊患者6 000例作为观察组,2011年5-6月接受传统诊疗模式的门诊患者6000例作为对照组.对两组患者在预约检查时间、无效预约及患者满意度方面进行比较分析,以评价新型预约诊疗模式的效果.结果 观察组在放射科预约检查时间≤1d者占68.8％、≥2d者占3t.2％,在超声科预约检查时间≤1d者占67.2％、≥2 d者占32.8％,在内镜室预约检查时间≤2 d者占85.6％、≥3 d者占14.4％,在心血管彩超室预约检查时间≤2 d者占75.9％、≥3 d者占24.1％,与对照组相比差异有统计学意义(x2值分别为4.838,9.199,28.355,10.359;P＜0.05).观察组在放射科、超声科、内镜室和心血管彩超室的无效预约分别占1.9％.2.4％,4.1％,2.5％,明显低于对照组,差异有统计学意义(x2值分别为9.982,19.687,8.684,7.623;P ＜0.05).观察组对放射科、超声科、内镜室和心血管彩超室预约诊疗的满意度分别为94.9％,93.6％,96.3％,95.8％,均明显优于对照组,差异有统计学意义(x2值分别为30.623,4.120,15.640,19.231；P ＜0.05).结论 新型诊疗预约服务的实施,缩短了患者诊疗检查的预约时间,减少了无效预约、反复改约等现象,提高了诊疗效率和患者的满意度.
目的 探討大型綜閤醫院新型預約診療服務模式的實施效果.方法 選擇2011年7-8月接受新型診療預約服務的門診患者6 000例作為觀察組,2011年5-6月接受傳統診療模式的門診患者6000例作為對照組.對兩組患者在預約檢查時間、無效預約及患者滿意度方麵進行比較分析,以評價新型預約診療模式的效果.結果 觀察組在放射科預約檢查時間≤1d者佔68.8％、≥2d者佔3t.2％,在超聲科預約檢查時間≤1d者佔67.2％、≥2 d者佔32.8％,在內鏡室預約檢查時間≤2 d者佔85.6％、≥3 d者佔14.4％,在心血管綵超室預約檢查時間≤2 d者佔75.9％、≥3 d者佔24.1％,與對照組相比差異有統計學意義(x2值分彆為4.838,9.199,28.355,10.359;P＜0.05).觀察組在放射科、超聲科、內鏡室和心血管綵超室的無效預約分彆佔1.9％.2.4％,4.1％,2.5％,明顯低于對照組,差異有統計學意義(x2值分彆為9.982,19.687,8.684,7.623;P ＜0.05).觀察組對放射科、超聲科、內鏡室和心血管綵超室預約診療的滿意度分彆為94.9％,93.6％,96.3％,95.8％,均明顯優于對照組,差異有統計學意義(x2值分彆為30.623,4.120,15.640,19.231；P ＜0.05).結論 新型診療預約服務的實施,縮短瞭患者診療檢查的預約時間,減少瞭無效預約、反複改約等現象,提高瞭診療效率和患者的滿意度.
목적 탐토대형종합의원신형예약진료복무모식적실시효과.방법 선택2011년7-8월접수신형진료예약복무적문진환자6 000례작위관찰조,2011년5-6월접수전통진료모식적문진환자6000례작위대조조.대량조환자재예약검사시간、무효예약급환자만의도방면진행비교분석,이평개신형예약진료모식적효과.결과 관찰조재방사과예약검사시간≤1d자점68.8％、≥2d자점3t.2％,재초성과예약검사시간≤1d자점67.2％、≥2 d자점32.8％,재내경실예약검사시간≤2 d자점85.6％、≥3 d자점14.4％,재심혈관채초실예약검사시간≤2 d자점75.9％、≥3 d자점24.1％,여대조조상비차이유통계학의의(x2치분별위4.838,9.199,28.355,10.359;P＜0.05).관찰조재방사과、초성과、내경실화심혈관채초실적무효예약분별점1.9％.2.4％,4.1％,2.5％,명현저우대조조,차이유통계학의의(x2치분별위9.982,19.687,8.684,7.623;P ＜0.05).관찰조대방사과、초성과、내경실화심혈관채초실예약진료적만의도분별위94.9％,93.6％,96.3％,95.8％,균명현우우대조조,차이유통계학의의(x2치분별위30.623,4.120,15.640,19.231；P ＜0.05).결론 신형진료예약복무적실시,축단료환자진료검사적예약시간,감소료무효예약、반복개약등현상,제고료진료효솔화환자적만의도.
Objective To study the effect of new appointment service model on improving the efficiency of diagnosis and treatment of large comprehensive hospitals.Methods All patients seeing doctors at out-patient department were designated as experimental group that implemented new appointment service model of diagnosis and treatment during July to August of 2011,while the patients at out-patient department were designated as control group that implemented routine service model during May to June of 2011.Then,differences in appointment time,non-effective appointment rate and patients' satisfactory rate between these two groups were compared.Results In experimental group,X-ray appointment examination time:68.8％ patienta were ≤ 1 day and 31.2％ patients were ≥2 days,ultrasound appointment examination time:67.2％ patients were≤1 day and 32.8％ patients were ≥ 2 days,endoscope inspection appointment examination time:85.6％ patients were ≤2 days and 14.4％ patients were ≥ 3 days;appointment examination time of cardiovascular ultrasound:75.9％patients were ≤ 2 days and 24.1％ patients were ≥ 3 days ; and those significantly different with that of control group ( x2 =4.838,9.199,28.355,10.359,respectively; P ＜ 0.05).Non-effective appointment rate of experimental group was that radiology department 1.9％,ultrasound department 2.4％,endoscope inspection room 4.1％,cardiovascular ultrasound 2.5％,and significantly lower than that of the control group ( x2 =9.982,19.687,8.684,7.623,respectively; P ＜ 0.05 ).The patients' satisfactory rate of experimental group was that:radiology department 94.9％,ultrasound department 93.6％,endoscope inspection room 96.3％,cardiovascular ultrasound 95.80％.And the parameters of experimental group were obviously better than that of control group ( x2 =30.623,4.120,15.640,19.231,respectively; P ＜ 0.05 ).Conclusions Through implementing new appointment service model of diagnosis and treatment,the patients' appointment time was shortened,non-effective or repeatedly-changed appointment was decreased,and the efficiency of diagnosis and treatment and the patients' satisfactory rate were improved obviously.
