CAJ | 학술논문

目的探讨沟通技巧融入技术操作培训对护理质量的影响.方法将830名护士分为大外科组和大内科组,大外科组将沟通技巧融入技术操作培训,大内科组则采用传统的技术操作培训,培训前后采用模糊数学评判法分别评价护理人员的操作成效,并调查患者满意度.结果培训后大外科组各项目得分及患者对护理人员工作的满意度较大内科组明显提高(P＜0.01).而大内科组培训后在目标、核对、准备、实施、操作者整体素质、记录及相关制度、原则方面得分较培训前明显提高(P＜0.01);但在评估、告知、人文关怀方面与培训前比较差异无统计学意义.结论沟通技巧融人到技术操作中培训,较传统单纯的操作培训模式更能彰显培训的效果,能有效的提升护理内涵和专业价值,提高患者的认可度.
목적 탐토구통기교융입기술조작배훈대호리질량적영향.방법 장830명호사분위대외과조화대내과조,대외과조장구통기교융입기술조작배훈,대내과조칙채용전통적기술조작배훈,배훈전후채용모호수학평판법분별평개호리인원적조작성효,병조사환자만의도.결과 배훈후대외과조각항목득분급환자대호리인원공작적만의도교대내과조명현제고(P＜0.01).이대내과조배훈후재목표、핵대、준비、실시、조작자정체소질、기록급상관제도、원칙방면득분교배훈전명현제고(P＜0.01);단재평고、고지、인문관부방면여배훈전비교차이무통계학의의.결론 구통기교융인도기술조작중배훈,교전통단순적조작배훈모식경능창현배훈적효과,능유효적제승호리내함화전업개치,제고환자적인가도.
Objective To study the influence of technology operation training with communication skills on the quality of nursing.Methods 830 nurses were randomly divided into general surgery department group which were given technology operation training with communication skills and general medical department group which were given traditional technology operation training.Then,the operating results was measured by obscure mathematics evaluation and the degree of satisfaction was investigated before and after training.Results The scores of all items and the degree of satisfaction in general surgery department group were higher than those of genenal medical department group after training (P＜0.01) .The scores of aim,check,preparation,practice,the qualities of operators,record and relevant system,principles in general medical department group were significantly improved after training than before training (P＜0.01) .But the scores of evaluation,infoming,humane care in general medical department group were no significantly different between before and after traing (P＞0.05) .Conclusions Technology operation training with communication skills could show a better effect than traditional technology operation training,therefore,it could enhance the connotation of nursing and the professional values and the degree of recognition of patients.