CAJ | 학술논문

目的探讨优质护理服务示范工程对医患关系的影响.方法采用回顾性研究比较实行优质护理服务示范工程前后护士临床工作水平、病区陪护率、患者对医护的满意度和医生对护理工作的满意度.结果实行优质护理服务示范工程后护士的护理水平得到提高,与实施前比较,病区陪护率从100.0％降低到70.0％,患者满意度从92.0％升高到99.0％,医生满意度从96.0％升高到100.0％,护理质控缺陷率从25.0％降低到12.0％,差异均有统计学意义(x2分别为1 116.3,180.3,2.8,5.6；P均＜0.05).结论优质护理服务示范工程可以改善医患关系.
목적 탐토우질호리복무시범공정대의환관계적영향.방법 채용회고성연구비교실행우질호리복무시범공정전후호사림상공작수평、병구배호솔、환자대의호적만의도화의생대호리공작적만의도.결과 실행우질호리복무시범공정후호사적호리수평득도제고,여실시전비교,병구배호솔종100.0％강저도70.0％,환자만의도종92.0％승고도99.0％,의생만의도종96.0％승고도100.0％,호리질공결함솔종25.0％강저도12.0％,차이균유통계학의의(x2분별위1 116.3,180.3,2.8,5.6；P균＜0.05).결론 우질호리복무시범공정가이개선의환관계.
Objective To discuss the influence of the high quality nursing service demonstration project on the doctor-patient relationship.Methods Retrospective study was adopt to compare the nursing service,accompanying rate and patient's satisfaction rate before and after taking the high quality care service demonstration project.Results Nursing service had been improved,with accompanying rate falling from 100.0％to 70.0％ ( x2 =1 116.3,P ＜ 0.05),patients' satisfaction rate increasing from 92.0％ to 99.0％ ( x2 =180.3,P ＜ 0.05 ),the doctors' satisfaction rate increasing from 96.0％ to 100.0％ ( x2 =2.8,P ＜ 0.05 ),and nursing quality control deficiency rate decreasing from 25.0％ to 12.0％ ( x2 =5.6,P ＜ 0.05 ).Conclusions The nursing service demonstration project can ameliorate the doctor-patient relationship by carrying out humanized service.