CAJ | 학술논문

目的构建护士长绩效评价指标体系,对护士长进行公平公正地量化绩效考核,以增强护士长的工作责任心和危机感,提高护士长竞争意识.方法以平衡计分卡4要素为基准,初步构建绩效评价指标的基本框架；采用Delphi专家咨询法,确定各级指标；进一步应用层次分析法确定各级指标的权重值.结果共进行2轮咨询,专家的积极性较高,积极性系数在93％以上,权威系数为0.76.构建的评价指标体系包括财务、客户、内部流程和学习与成长4个一级指标,护理服务项目、护理设备、患者及家属、护士、医生、上级管理者、相关科室人员、学生、护理工作量、护理质量、科研、继续教育、教学、科内学习、培训及考核和科室文化环境16个二级指标.结论基于Delphi专家咨询法构建的评价指标体系能够公平公正考核护士长的绩效,可在护理领域中应用.
목적 구건호사장적효평개지표체계,대호사장진행공평공정지양화적효고핵,이증강호사장적공작책임심화위궤감,제고호사장경쟁의식.방법 이평형계분잡4요소위기준,초보구건적효평개지표적기본광가；채용Delphi전가자순법,학정각급지표；진일보응용층차분석법학정각급지표적권중치.결과 공진행2륜자순,전가적적겁성교고,적겁성계수재93％이상,권위계수위0.76.구건적평개지표체계포괄재무、객호、내부류정화학습여성장4개일급지표,호리복무항목、호리설비、환자급가속、호사、의생、상급관리자、상관과실인원、학생、호리공작량、호리질량、과연、계속교육、교학、과내학습、배훈급고핵화과실문화배경16개이급지표.결론 기우Delphi전가자순법구건적평개지표체계능구공평공정고핵호사장적적효,가재호리영역중응용.
Objective To construct the head nurses performance evaluation system in order to measure their performance fairly and equitably and to enhance their responsibility,crisis and sense of competition.Methods Many methods were used such as the balanced scorecard four elements were used to construct the basic framework of the performance evaluation system and Delphi method was used to determine the various index,analytic hierarchy process was used to identify the index of value at all levels.Results Two wheels consultation were used and the enthusiasm of experts was high with the coefficient was 88％ and authoritative coefficient was 0.76.Four primary indexes of performance evaluation system were consisted,such as finance,client,interior process,learn and study. It included sixteen secondary indexes,such as nursing service projects,nursing equipments,patients and families,nurses,doctors,and so on.Conclusions Performance evaluation system construction of head nurses based on the Delphi method can measure their performance fairly and equitably and it is worth to applyingin nursing.