CAJ | 학술논문

以饭店一线员工为例,探讨了工作家庭冲突与员工敬业度和工作绩效的关系以及上司支持对减轻员工工作家庭冲突和提高员工敬业度方面的作用。研究结果表明,工作家庭冲突对敬业度产生了消极影响,上司支持减轻了饭店一线员工的工作家庭冲突,增加了他们的敬业度,并对工作绩效产生了正面的积极影响。因此,饭店管理者应建立完善的上司支持体系,帮助员工有效平衡工作与家庭的关系,既提高员工生活质量和幸福感,又提高员工敬业度和工作绩效,达到双赢。
이반점일선원공위례,탐토료공작가정충돌여원공경업도화공작적효적관계이급상사지지대감경원공공작가정충돌화제고원공경업도방면적작용。연구결과표명,공작가정충돌대경업도산생료소겁영향,상사지지감경료반점일선원공적공작가정충돌,증가료타문적경업도,병대공작적효산생료정면적적겁영향。인차,반점관리자응건립완선적상사지지체계,방조원공유효평형공작여가정적관계,기제고원공생활질량화행복감,우제고원공경업도화공작적효,체도쌍영。
This research about the relationship of supervisor support and work-family conflict with the selected job out-comes was developed and tested using a sample of frontline employees in hotel industry. The results of the path analysis suggest that supervi- sor support alleviates frontline employees work-family conflicts and increases their job engagement, and has a positive impact on job engagement indirectly by way of job performance. This study is important to both theorists and managers of hotels about how to establish a sound supervisor support system for the goal of relieving the staff＇s work-family conflict, improving employee en- gagement and job performance.