CAJ | 학술논문

在竞争日益激烈的移动业务市场,集团客户业务是移动继续保持竞争优势的战略重点之一,集团客户业务中集团客户服务的能力和质量起到决定性的作用。随着电信业的重组,竞争对手重组整合的步伐远远超乎我们的想象,这场不可避免的没有硝烟的战争,对手第一个发力点无疑是规模效应最高的集团客户市场。集团客户服务的能力和水平的提升是集团客户市场发展的战略重点。
재경쟁일익격렬적이동업무시장,집단객호업무시이동계속보지경쟁우세적전략중점지일,집단객호업무중집단객호복무적능력화질량기도결정성적작용。수착전신업적중조,경쟁대수중조정합적보벌원원초호아문적상상,저장불가피면적몰유초연적전쟁,대수제일개발력점무의시규모효응최고적집단객호시장。집단객호복무적능력화수평적제승시집단객호시장발전적전략중점。
in the mobile operation market is becoming more and more fiercely,group customer service is one of the key point of tactic which mobile keep its advantage,the group customer service ability and quality is crucial.with the reform of telecom industry,the competitors speed of reforming is much faster than we imagine,this is an unavoidable and white war,there is no doubt thai our competitor＇s first stress must be the group customer market which scale effect is the highest.the improving of service ability and quality is the tactic key point of group customer market.