CAJ | 학술논문

目的通过对公立和民营医疗机构反应性的评价,比较它们之间反应性的差距.方法随机抽取接受过公立医院和私立医院医疗服务的236人和95人进行调查,采用Likert五级评分法,数据使用Epidata双录入,用SPSS16.0软件完成数据处理.结果公立医院除了在"社会支持"、"就医环境"、"尊重"方面优于民营医院外,其他方面在"自主权"、"保密"、"及时关注"、"交流"、"选择性"方面均差于民营医院.结论加强医院管理,关注群众期望,提高公立和民营医院的反应性.
목적 통과대공립화민영의료궤구반응성적평개,비교타문지간반응성적차거.방법 수궤추취접수과공립의원화사립의원의료복무적236인화95인진행조사,채용Likert오급평분법,수거사용Epidata쌍록입,용SPSS16.0연건완성수거처리.결과 공립의원제료재"사회지지"、"취의배경"、"존중"방면우우민영의원외,기타방면재"자주권"、"보밀"、"급시관주"、"교류"、"선택성"방면균차우민영의원.결론 가강의원관리,관주군음기망,제고공립화민영의원적반응성.
Objective To compare the gap of responsiveness between the public and private medical institutions by evaluating the responsiveness of these institutions. Methods 236 patients who had received public medical services and 95 who had received private services were randomly selected for this survey. Likert scoring was used. The data were entered by the Epidata and processed with the Spss 16.0. Results The public hospital was superior to the private hospitals in social support, medical environment,and respect but was worse in autonomy, confidential, prompt care, communication, and selection. Conclusions We should strengthen hospital management, focus on people's expectation, and improve the responsiveness in the public and private hospitals.