中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2012年
20期
2415-2416
,共2页
产科%医院,门诊%流程改造%就诊时间%满意度
產科%醫院,門診%流程改造%就診時間%滿意度
산과%의원,문진%류정개조%취진시간%만의도
Obstetrical department%Hospital,Outpatient service%Reform%Clinic time%Satisfaction degree
目的 探讨门诊实施流程改造后患者就诊时间及患者满意度的变化,以期提高医院护理质量.方法 采用问卷调查法,在实施门诊流程改造前后,分别对246例及283例来院产检的孕妇进行问卷调查.比较实施前后孕妇就诊时间及满意度.结果 门诊流程改造后,孕妇就诊时间为( 156.53±9.23) min,低于改造前的(180.82±8.86) min,患者满意度由改造前的67.07％上升至改造后的79.86％,差异均有统计学意义(t =16.87,x2=68.48;P ＜0.05).结论 门诊服务流程的改造可以缩短孕妇就诊时间,提高满意度,体现了以患者为中心的原则,为患者提供了高效优质的服务.
目的 探討門診實施流程改造後患者就診時間及患者滿意度的變化,以期提高醫院護理質量.方法 採用問捲調查法,在實施門診流程改造前後,分彆對246例及283例來院產檢的孕婦進行問捲調查.比較實施前後孕婦就診時間及滿意度.結果 門診流程改造後,孕婦就診時間為( 156.53±9.23) min,低于改造前的(180.82±8.86) min,患者滿意度由改造前的67.07％上升至改造後的79.86％,差異均有統計學意義(t =16.87,x2=68.48;P ＜0.05).結論 門診服務流程的改造可以縮短孕婦就診時間,提高滿意度,體現瞭以患者為中心的原則,為患者提供瞭高效優質的服務.
목적 탐토문진실시류정개조후환자취진시간급환자만의도적변화,이기제고의원호리질량.방법 채용문권조사법,재실시문진류정개조전후,분별대246례급283례래원산검적잉부진행문권조사.비교실시전후잉부취진시간급만의도.결과 문진류정개조후,잉부취진시간위( 156.53±9.23) min,저우개조전적(180.82±8.86) min,환자만의도유개조전적67.07％상승지개조후적79.86％,차이균유통계학의의(t =16.87,x2=68.48;P ＜0.05).결론 문진복무류정적개조가이축단잉부취진시간,제고만의도,체현료이환자위중심적원칙,위환자제공료고효우질적복무.
Objective To study the clinic time and patient satisfaction degree after implemented outpatient process reforming so as to improve the quality of nursing.Methods The questionnaire investigation was used,and 246 pregnant women before outpatient process reforming implemented and 283 pregnant women after it implemented were recruited and investigated.The clinic time and satisfaction degree of pregnant women were compared before and after it implemented.Results After the outpatient process reformed,the clinic time and satisfaction degree of pregnant women were ( 156.53 ± 9.23 ) min and 79.86％,and that of before it implemented were( 180.82 ± 8.86 ) min and 67.07％,and the differences were statistically significant ( t =16.87,x2 =68.48;P ＜ 0.05).Conclusions Outpatient process reformed can reduce the clinic time of pregnant women and improve their satisfaction degree,and provide high-quality nursing service and indicate the principle of patient-centered.
