中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2012年
18期
2191-2193
,共3页
护理培训%优质服务规范化培训示范基地%满意度
護理培訓%優質服務規範化培訓示範基地%滿意度
호리배훈%우질복무규범화배훈시범기지%만의도
Nursing training%Standard services demonstration center%Degree of satisfaction
目的 建立优质服务规范化培训基地,对护士实施优质服务带教,提高护士规范化服务质量和水平,提升护理满意度.方法 采用理论知识和临床实践相结合,从着装仪表、举止姿势、恰当称谓、入院接待、出院送往、护理过程、护患沟通、医护配合、接待首长来宾等10个方面对参加培训护士进行为期2周的培训,并对培训前及培训后的效果进行评估.结果 参加培训的护士能掌握培训基地培训要求的项目,培训前合格率为64.5％,培训后合格率为97.5％,培训后合格率明显高于培训前,差异具有统计学意义(P＜0.01)；带教科室护士积极性高,进一步提升了带教科室的护理服务质量；提高了患者满意度.结论 实施可操作的优质服务规范化培训是提升护士形象、提高患者满意度的有效途径.
目的 建立優質服務規範化培訓基地,對護士實施優質服務帶教,提高護士規範化服務質量和水平,提升護理滿意度.方法 採用理論知識和臨床實踐相結閤,從著裝儀錶、舉止姿勢、恰噹稱謂、入院接待、齣院送往、護理過程、護患溝通、醫護配閤、接待首長來賓等10箇方麵對參加培訓護士進行為期2週的培訓,併對培訓前及培訓後的效果進行評估.結果 參加培訓的護士能掌握培訓基地培訓要求的項目,培訓前閤格率為64.5％,培訓後閤格率為97.5％,培訓後閤格率明顯高于培訓前,差異具有統計學意義(P＜0.01)；帶教科室護士積極性高,進一步提升瞭帶教科室的護理服務質量；提高瞭患者滿意度.結論 實施可操作的優質服務規範化培訓是提升護士形象、提高患者滿意度的有效途徑.
목적 건립우질복무규범화배훈기지,대호사실시우질복무대교,제고호사규범화복무질량화수평,제승호리만의도.방법 채용이론지식화림상실천상결합,종착장의표、거지자세、흡당칭위、입원접대、출원송왕、호리과정、호환구통、의호배합、접대수장래빈등10개방면대삼가배훈호사진행위기2주적배훈,병대배훈전급배훈후적효과진행평고.결과 삼가배훈적호사능장악배훈기지배훈요구적항목,배훈전합격솔위64.5％,배훈후합격솔위97.5％,배훈후합격솔명현고우배훈전,차이구유통계학의의(P＜0.01)；대교과실호사적겁성고,진일보제승료대교과실적호리복무질량；제고료환자만의도.결론 실시가조작적우질복무규범화배훈시제승호사형상、제고환자만의도적유효도경.
Objective To establish a high quality and standard service training center and implement high-quality service teaching among nurses so as to improve standard service quality and nursing service satisfaction.Methods Theoretical knowledge combination with clinical practice were carried out in ten aspects such as dress appearance,behavior posture,appropriate salutation,hospital reception,discharge server,nursing process,nurse-patient communication,medical cooperation and reception chief and so on.And after two weeks of training,effects of pre-training and post-training were evaluated.Results Nurses qualified the standardized requirements of the training project,and the qualified rate of pre-training was 64.5％ and that of post-training was 97.5％,so qualified rate of training was significantly higher than that of pre-training ( P＜0.01).High enthusiasm among teaching nurses,nursing service quality and patients' satisfaction were further enhanced.Conclusions Implementing nurse standard service training is an efficiency way to promote the image of nurses and improve patients' satisfaction.
