CAJ | 학술논문

在物流服务质量(LSQ)的评价指标体系中,有些指标存在着不确定性和动态变化性.基于顾客导向的物流服务质量评价体系,采用动态模糊集理论,提出物流服务质量的动态模糊综合评价方法,解决物流服务质量评价中动态模糊性和动态性问题.通过一个案例来说明所提出的方法的应用.
재물류복무질량(LSQ)적평개지표체계중,유사지표존재착불학정성화동태변화성.기우고객도향적물류복무질량평개체계,채용동태모호집이론,제출물류복무질량적동태모호종합평개방법,해결물류복무질량평개중동태모호성화동태성문제.통과일개안례래설명소제출적방법적응용.
In evaluating logistics service quality, some factors are characterized as uncertainty and dynamics. To reflect the uncertainty and dynamics of such factors, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the factors. In this way, a customer-oriented logistics service quality system is established. A case problem is used to show the application of the proposed method.