CAJ | 학술논문

　　目的了解辖区居民对社区卫生服务的满意度情况，为社区卫生服务管理提供高质量的决策信息。方法对北京市丰台社区卫生服务中心及该中心下属的5个社区卫生服务站就诊的常住居民进行随机调查。共发放调查问卷715份，回收有效问卷702份。调查涉及居民基本情况、社区卫生服务机构就医方便性、服务价格、服务态度、服务质量、隐私保护等满意度项目。结果①前来社区卫生服务机构就诊的居民45～64岁年龄组最多，大约占调查总数的1/2；65～74岁组的居民人数仅次于45～64岁组，占总调查居民数的1/5。②96.9%的调查对象对社区卫生服务机构提供的服务整体满意。结论社区卫生服务得到了社区居民的广泛认可，但还应继续加大某些项目的宣传力度，从而不断提高服务水平。
　　목적료해할구거민대사구위생복무적만의도정황，위사구위생복무관리제공고질량적결책신식。방법대북경시봉태사구위생복무중심급해중심하속적5개사구위생복무참취진적상주거민진행수궤조사。공발방조사문권715빈，회수유효문권702빈。조사섭급거민기본정황、사구위생복무궤구취의방편성、복무개격、복무태도、복무질량、은사보호등만의도항목。결과①전래사구위생복무궤구취진적거민45～64세년령조최다，대약점조사총수적1/2；65～74세조적거민인수부차우45～64세조，점총조사거민수적1/5。②96.9%적조사대상대사구위생복무궤구제공적복무정체만의。결론사구위생복무득도료사구거민적엄범인가，단환응계속가대모사항목적선전력도，종이불단제고복무수평。
Objective To learn the satisfaction of jurisdiction residents to community health service,and provide the high quality decision in formation for community health service management.Methods Through questionnaire survey to residents of Beijing Fengtai community health servicec enter and 5 community health service stations,we recycled 702 valid question naires from 715 totally given out.Results ①Most of the residents to see the doctor were 45~64 years old,about half of the respondents;the second most were 65~74 years old,about twenty percent of the totle.②The rate of satisfactionon community health services was 96.9%.Conclusion Community health service has been the recognition of community residents.But we should continuetoin crease some project propaganda of some project,in order to continuously improve our service levels.