中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2011年
7期
828-830
,共3页
护士角色%模拟人%基础护理%技能培训%护理服务
護士角色%模擬人%基礎護理%技能培訓%護理服務
호사각색%모의인%기출호리%기능배훈%호리복무
Nurse and patient role-exchange%Model operation%Basic nursing%Shill training%Nursing service
目的 探讨护士角色患者化与模拟人两种技能培训法对护理服务质量的影响.方法 随机选择我院独立执业3年以上的临床一线护士34名为培训学员,另选择34名护士长为指导老师,采用抽签方式进行分组,每4人为一组,共分为17个组,其中2名护士长为指导老师.首先采用模型人培训法,即在模型上对17项基础护理服务技能按操作程序进行操作,然后再采用护士角色患者化培训法,即互为患者对17项基础护理服务技能按操作程序进行操作.采用自制的护理服务质量调查表,从指导老师、护士评价两方面对两种培训方法的护理服务质量进行比较.结果 模拟人操作培训法的指导老师评价、护士评价对护理服务满意度都较低,分别为24.0%、38.5%,护士评价的满意度高于指导老师评价,差异有统计学意义(χ2=17.63,P<0.05).护士角色患者化培训法的指导老师评价、护士评价的护理服务满意度都较高分别为98.3%、99%,且明显高于模拟人培训法,指导老师评价、护士评价比较,差异无统计学意义(χ2=1.468,P>0.05).结论 护士角色患者化培训法可让护士从患者角度去感受护理服务中的缺陷,更能体验患者的病痛和需求,从而主动遵守操作规程,实施人性化的护理服务,提高服务质量.
目的 探討護士角色患者化與模擬人兩種技能培訓法對護理服務質量的影響.方法 隨機選擇我院獨立執業3年以上的臨床一線護士34名為培訓學員,另選擇34名護士長為指導老師,採用抽籤方式進行分組,每4人為一組,共分為17箇組,其中2名護士長為指導老師.首先採用模型人培訓法,即在模型上對17項基礎護理服務技能按操作程序進行操作,然後再採用護士角色患者化培訓法,即互為患者對17項基礎護理服務技能按操作程序進行操作.採用自製的護理服務質量調查錶,從指導老師、護士評價兩方麵對兩種培訓方法的護理服務質量進行比較.結果 模擬人操作培訓法的指導老師評價、護士評價對護理服務滿意度都較低,分彆為24.0%、38.5%,護士評價的滿意度高于指導老師評價,差異有統計學意義(χ2=17.63,P<0.05).護士角色患者化培訓法的指導老師評價、護士評價的護理服務滿意度都較高分彆為98.3%、99%,且明顯高于模擬人培訓法,指導老師評價、護士評價比較,差異無統計學意義(χ2=1.468,P>0.05).結論 護士角色患者化培訓法可讓護士從患者角度去感受護理服務中的缺陷,更能體驗患者的病痛和需求,從而主動遵守操作規程,實施人性化的護理服務,提高服務質量.
목적 탐토호사각색환자화여모의인량충기능배훈법대호리복무질량적영향.방법 수궤선택아원독립집업3년이상적림상일선호사34명위배훈학원,령선택34명호사장위지도로사,채용추첨방식진행분조,매4인위일조,공분위17개조,기중2명호사장위지도로사.수선채용모형인배훈법,즉재모형상대17항기출호리복무기능안조작정서진행조작,연후재채용호사각색환자화배훈법,즉호위환자대17항기출호리복무기능안조작정서진행조작.채용자제적호리복무질량조사표,종지도로사、호사평개량방면대량충배훈방법적호리복무질량진행비교.결과 모의인조작배훈법적지도로사평개、호사평개대호리복무만의도도교저,분별위24.0%、38.5%,호사평개적만의도고우지도로사평개,차이유통계학의의(χ2=17.63,P<0.05).호사각색환자화배훈법적지도로사평개、호사평개적호리복무만의도도교고분별위98.3%、99%,차명현고우모의인배훈법,지도로사평개、호사평개비교,차이무통계학의의(χ2=1.468,P>0.05).결론 호사각색환자화배훈법가양호사종환자각도거감수호리복무중적결함,경능체험환자적병통화수구,종이주동준수조작규정,실시인성화적호리복무,제고복무질량.
Objective To explore the effects of nurse and patient role-exchange and model operation training on the nursing service quality. Methods 34 clinical nurses who have practiced more than 3 years were chosen as trainees and 34 matrons as instructors. They were divided into 17 groups, 4 each group and 2 of the four instructors by ballot. The model operation training were conducted firstly, namely operate the' 17 basic nursing service skills on the model in terms of the operating procedures. Then give out the self-made nursing service quality survey tables and compare the two methods' nursing service quality from instructors' and nurses' aspects. Results Both of the instructors' and nurses' comments suggested they aren' t very satisfied with the model operation training, separately 24.0% and 38.5%. The nurses' satisfaction capacity is higher than the instructors' (χ2 =17.63, P<0. 05). And the instructors' and nurses' satisfaction capacity on the nurse and patient role-exchange practice is separately 98.3% and 99% , obviously higher than that on the model operation training. The instructors' and the nurses' comments have no obvious differences (χ2 = 1.468, P > 0.05). Conclusions The nurse and patient role-exchange practice can enable the nurse to experience the weaknesses in their nursing service on the patients' side and understand heir suffering and needs. Thus nurses can obey the operation rules positively, nurse patients humanly and improve their nursing service quality.
