CAJ | 학술논문

目的探讨医疗美容科护理危机产生的原因并制定相应对策,减少危机事件的潜在危害,提高护理质量.方法选择2009年8月至2010年8月就诊患者810例次与实施危机管理措施后2010年9月至2011年8月就诊患者1032例次为研究对象,比较实施护理危机管理措施前后护理缺陷发生率、护患纠纷发生率和患者的满意度.结果实施护理危机管理措施后护理缺陷和护患纠纷发生率分别由4.2％,1.6％下降至2.2％和0.5％,患者满意度由86.9％提高至90.4％,差异均有统计学意义(x2分别为5.866,7.279,5.599;P＜0.05).结论医疗美容科应用护理危机管理措施能减少危机事件对科室的潜在危害,提高医疗美容护理的抗风险能力,为患者提供安全、优质的护理服务,提高患者满意度.
목적 탐토의료미용과호리위궤산생적원인병제정상응대책,감소위궤사건적잠재위해,제고호리질량.방법 선택2009년8월지2010년8월취진환자810례차여실시위궤관리조시후2010년9월지2011년8월취진환자1032례차위연구대상,비교실시호리위궤관리조시전후호리결함발생솔、호환규분발생솔화환자적만의도.결과 실시호리위궤관리조시후호리결함화호환규분발생솔분별유4.2％,1.6％하강지2.2％화0.5％,환자만의도유86.9％제고지90.4％,차이균유통계학의의(x2분별위5.866,7.279,5.599;P＜0.05).결론 의료미용과응용호리위궤관리조시능감소위궤사건대과실적잠재위해,제고의료미용호리적항풍험능력,위환자제공안전、우질적호리복무,제고환자만의도.
Objective To explore the causes of nursing crisis in medical cosmetology department and develop appropriated measurements,reduce the substantial risk of crisis events,and ultimately,improve the nursing quality.Methods Before the nursing crisis management implement,810 patients were collected from August 2009 to August 2010.After implement,1032 patients were collected from September 2010 to August 2011,Nursing deficiency rate,dispute rate between patients and nurses and satisfaction of patients were compared before and after implement of nursing crisis management.Results Nursing deficiency rate and dispute rate between patients and nurses were decreased from 4.2％ and 1.6％ to 2.2％ and 0.5％ after the implement of nursing crisis management.Satisfaction degree of patients increased from 86.9％ to 90.4％,and all the differences were statistically significant ( x2 =5.866,7.279 and 5.599 ; P ＜ 0.05 ).Conclusions Application of nursing crisis management in medical cosmetology department could reduce the substantial risk of crisis events,increase the anti-risk ability in cosmestic nursing,provide safe,high-quality nursing care and improve the satisfaction degree of patients.