CAJ | 학술논문

目的了解江门市某三甲医院在非医疗因素服务水平与住院病人合理期望值之间的差异,探讨影响因素,提供决策建议.方法采用随机抽样调查过去一年在江门市某三甲医院住院部接受医疗服务的人员236人,数据采用Epidata录入系统进行双录入,由SPSS 11.5软件完成数据分析.结果该三甲医院住院病人反应性总体水平7.94分,尊严得分最高,及时关注得分最低.结论重视病人的合理期望,可改善医院的就医环境,提高医院的管理能力.
목적 료해강문시모삼갑의원재비의료인소복무수평여주원병인합리기망치지간적차이,탐토영향인소,제공결책건의.방법 채용수궤추양조사과거일년재강문시모삼갑의원주원부접수의료복무적인원236인,수거채용Epidata록입계통진행쌍록입,유SPSS 11.5연건완성수거분석.결과 해삼갑의원주원병인반응성총체수평7.94분,존엄득분최고,급시관주득분최저.결론 중시병인적합리기망,가개선의원적취의배경,제고의원적관리능력.
Objective To understand the difference between non-medical service quality and the expectation of patients in a 3-A hospital in Jiangmen city, and to explore the influencing factors to provide policy recommendations. Methods A random sample survey on 236 hospitalized patients receiving medical services in a hospital in Jiangmen city was conducted. The data was entered using Epidata double entry and was analyzed completed by the SPSS11.5 software. Results The overall level of patient responsiveness was 7.94 points. Dignity was the highest and prompt attention was the lowest. Conclusions We should focus on patient reasonable expectation, to improve medical environment in the hospital, enhance the ability of hospital management.