CAJ | 학술논문

通过调查饭店业务外包结果与预期的差异性来确定业务外包风险,结果显示：饭店经营者普遍对业务外包风险持有乐观态度。但现实中存在的成本、质量和关系三大风险后果将直接降低饭店业务外包的成功率,故饭店要用机会主义治理、协调和关系建立三大机制来规避风险。
통과조사반점업무외포결과여예기적차이성래학정업무외포풍험,결과현시：반점경영자보편대업무외포풍험지유악관태도。단현실중존재적성본、질량화관계삼대풍험후과장직접강저반점업무외포적성공솔,고반점요용궤회주의치리、협조화관계건립삼대궤제래규피풍험。
In order to determine the risks of outsourcing, the author investigated the difference between the expectation and results in hotel outsourcing. It revealed that hotel managers generally held optimistic attitude toward the outsourcing risk. However, the three factors of cost, quality and relationship will directly reduce the success of outsourcing. Therefore, in order to avoid risks, hotels must build three mechanisms, namely, the opportunistic management, coordination and relationship.