中国卫生资源
中國衛生資源
중국위생자원
CHINESE HEALTH RESOURCES
2013年
6期
402-404
,共3页
后勤外包%动态监控%服务协调机制%服务质量差距模型
後勤外包%動態鑑控%服務協調機製%服務質量差距模型
후근외포%동태감공%복무협조궤제%복무질량차거모형
service outsource%dynamic monitoring%service coordination mechanisms%5GAP model
介绍了医院后勤外包的现状；具体描述了某院在后勤外包监管工作中所探索出的动态监管模式、分级服务协调机制、运用服务质量控制差距分析（5GAP）模型改革后勤服务各条线的服务模式以及所取得的成果；分析了由第三方监测所得到的满意度数据，结果显示各条线满意度明显提升，后勤管理部门对外包承接方实行动态有序的监管，双方协调顺畅、运营高效稳定。
介紹瞭醫院後勤外包的現狀；具體描述瞭某院在後勤外包鑑管工作中所探索齣的動態鑑管模式、分級服務協調機製、運用服務質量控製差距分析（5GAP）模型改革後勤服務各條線的服務模式以及所取得的成果；分析瞭由第三方鑑測所得到的滿意度數據，結果顯示各條線滿意度明顯提升，後勤管理部門對外包承接方實行動態有序的鑑管，雙方協調順暢、運營高效穩定。
개소료의원후근외포적현상；구체묘술료모원재후근외포감관공작중소탐색출적동태감관모식、분급복무협조궤제、운용복무질량공제차거분석（5GAP）모형개혁후근복무각조선적복무모식이급소취득적성과；분석료유제삼방감측소득도적만의도수거，결과현시각조선만의도명현제승，후근관리부문대외포승접방실행동태유서적감관，쌍방협조순창、운영고효은정。
This paper described the status of the hospital logistics outsourcing and introduced experiences in hospital logistics outsourcing. Dynamic monitoring model,the grading service coordination mechanisms and 5GAP model used for reforming logistics services had been implemented and better results were achieved. Data obtained by third-party monitoring showed satisfaction had been improved significantly. Hospital logistics administrators implemented dynamic and orderly regulation of service providers. Both sides coordinated in a smooth,highly efficient and stable operation.
