中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2013年
12期
67-68
,共2页
精细化管理%少数民族%患者满意度
精細化管理%少數民族%患者滿意度
정세화관리%소수민족%환자만의도
detailed management%minority patients%patient's satisfaction
目的：探讨细节管理对少数民族患者医疗服务相关满意度的影响。方法：将2012年住院的少数民族患者300例，随机分为实验组和对照组，对照组按传统管理模式，实验组采取细节管理模式。两组患者在出院时分别进行医疗质量满意度、医患沟通满意度及后勤服务满意度调查，评估效果。结果：实验组医疗质量满意度、医患沟通满意度及后勤服务满意度明显高于对照组(P<0.05)。结论：细节管理使诊疗流程更优化、医疗行为更规范、医患沟通更顺畅、医疗服务更人性，进而提升了少数民族患者对医院服务的相关满意度。
目的：探討細節管理對少數民族患者醫療服務相關滿意度的影響。方法：將2012年住院的少數民族患者300例，隨機分為實驗組和對照組，對照組按傳統管理模式，實驗組採取細節管理模式。兩組患者在齣院時分彆進行醫療質量滿意度、醫患溝通滿意度及後勤服務滿意度調查，評估效果。結果：實驗組醫療質量滿意度、醫患溝通滿意度及後勤服務滿意度明顯高于對照組(P<0.05)。結論：細節管理使診療流程更優化、醫療行為更規範、醫患溝通更順暢、醫療服務更人性，進而提升瞭少數民族患者對醫院服務的相關滿意度。
목적：탐토세절관리대소수민족환자의료복무상관만의도적영향。방법：장2012년주원적소수민족환자300례，수궤분위실험조화대조조，대조조안전통관리모식，실험조채취세절관리모식。량조환자재출원시분별진행의료질량만의도、의환구통만의도급후근복무만의도조사，평고효과。결과：실험조의료질량만의도、의환구통만의도급후근복무만의도명현고우대조조(P<0.05)。결론：세절관리사진료류정경우화、의료행위경규범、의환구통경순창、의료복무경인성，진이제승료소수민족환자대의원복무적상관만의도。
Objectives:To investigate the impact of detailed management to minority patient satisfaction. Methods:300 minority inpatients in 2012 were randomly divided into experimental and control groups. The control group took the traditional management mode and the experimental group took the detailed management mode. Two groups of patients were performed surveys at discharge about satisfactions on quality of care, physician-patient communication and logistics services. Results:The satisfactions on the quality of care, physician-patient communication and logistics services of the experimental group are all significantly higher (P<0.05) than the control group. Conclusion:The detailed management makes diagnosis and treatment process more optimized, medical behaviors more standardized, physician-patient communication smoother, medical services more humanized, thereby enhancing the satisfaction of minority patients for hospital related services.
