CAJ | 학술논문

虚拟参考咨询服务是一种高效率的交互式数字咨询服务方式。调查显示，河北省大约有60%的高校图书馆开展了此项服务。但目前河北省高校图书馆的虚拟参考咨询服务还处于起步阶段，存在服务模式和服务内容单一、服务时间短和服务深度不够等方面的问题。建议通过微博、微信等多种媒介多渠道开展实时参考咨询服务，并开展联合咨询、数据挖掘等深层次服务，以提高河北省高校图书馆参考咨询服务水平。
허의삼고자순복무시일충고효솔적교호식수자자순복무방식。조사현시，하북성대약유60%적고교도서관개전료차항복무。단목전하북성고교도서관적허의삼고자순복무환처우기보계단，존재복무모식화복무내용단일、복무시간단화복무심도불구등방면적문제。건의통과미박、미신등다충매개다거도개전실시삼고자순복무，병개전연합자순、수거알굴등심층차복무，이제고하북성고교도서관삼고자순복무수평。
Virtual reference service is an efficient interactive virtual reference service mode. Virtual reference service in Hebei University libraries is in the initial stage. There are some problems,such as single service pattern and service content,insufficient service time and so on. In order to im-prove the level of Hebei University libraries Virtual reference service,we can use various medias such as twitter,wechat to carry out the real-time reference service,and joint consulta-tion,in-depth services such as data mining.