医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2013年
20期
512-512
,共1页
儿科%护理%纠纷%防范对策
兒科%護理%糾紛%防範對策
인과%호리%규분%방범대책
Pediatric department%Nursing%Disputes%Preventive strategy
目的探讨儿科病房护患纠纷的原因及预防对策。方法回顾发生在我科的42起护患纠纷进行分析总结。结果护士服务态度差，护患沟通缺乏技巧，工作责任心不够，业务水平低以及患方原因。结论通过分析原因，提出防范对策，最大限度预防或避免护患纠纷，提高护理质量。
目的探討兒科病房護患糾紛的原因及預防對策。方法迴顧髮生在我科的42起護患糾紛進行分析總結。結果護士服務態度差，護患溝通缺乏技巧，工作責任心不夠，業務水平低以及患方原因。結論通過分析原因，提齣防範對策，最大限度預防或避免護患糾紛，提高護理質量。
목적탐토인과병방호환규분적원인급예방대책。방법회고발생재아과적42기호환규분진행분석총결。결과호사복무태도차，호환구통결핍기교，공작책임심불구，업무수평저이급환방원인。결론통과분석원인，제출방범대책，최대한도예방혹피면호환규분，제고호리질량。
Objective To explore the reasons of nurse-patient disputes in pediatric ward and the preventive strategy. Methods review the 42 disputes in our ward to conduct analysis and summary. Results nurses' service at itude is bad, they lack of communication skil s with patients and job responsibility, the level of professional skil is low and also the causes from patients. Conclusion propose preventive strategy after the analyses and try the best to prevent or avoid nurse-patient disputes so that increase the quality of nursing.
