CAJ | 학술논문

文章通过建立酒店人力资源管理效率评价的D EA 模型，对海南、广西、广东、福建、香港和澳门等地酒店的人力资源管理效率进行比较分析。结果表明，海南省酒店业人力资源管理效率相对较低。主要原因在于海南酒店业季节性明显所导致的人员需求波动大，员工变动频繁，酒店培训不足，顾客满意度下降，员工压力增大，员工离职率提高，酒店人力资源成本上升这一恶性循环。因此，海南酒店业应从战略高度，在淡季加强员工培训，优化福利待遇，降低人员需求波动性和离职率，为旺季提前储备人力资源。
문장통과건립주점인력자원관리효솔평개적D EA 모형，대해남、엄서、엄동、복건、향항화오문등지주점적인력자원관리효솔진행비교분석。결과표명，해남성주점업인력자원관리효솔상대교저。주요원인재우해남주점업계절성명현소도치적인원수구파동대，원공변동빈번，주점배훈불족，고객만의도하강，원공압력증대，원공리직솔제고，주점인력자원성본상승저일악성순배。인차，해남주점업응종전략고도，재담계가강원공배훈，우화복리대우，강저인원수구파동성화리직솔，위왕계제전저비인력자원。
This paper has established the hotel human resources management of DEA efficiency evaluation model,and contrastively analysed the efficiency of human resource management in hotels which located in Hainan, Guangxi,Guangdong,Fujian,HongKong and Macaoandotherplaces.Theresultsshow thatthehumanresource efficiencyinHainanhotelindustryisrelativelylow comparedtootherregions.Themainreasonistheviciouscir-cle thatthe hotelindustry seasonality leads to dem and fluctuation ofhum an resource,the frequentturnover,insuffi-cientstafftraining,the decreasing ofthe degree of custom ersatisfaction,the enforcem entofem ployee pressure,the increasing of employee quit rate and the raising of the hum an resource cost of hotel. therefore the hotel in Hainan should enhance stafftraining,retainem ployee socialbenefits,and reduce the staffdem and fluctuation and the quit rate in slack seasons from strategy perspective to reserve hum an resource in advance for busy seasons.