CAJ | 학술논문

目前关于职业倦怠的研究在许多领域开展，但是，饭店行业基层员工职业倦怠的研究偏少，而且主要是集中在影响因素方面的研究。通过借鉴国内外在职业倦怠方面的研究，以厦门市8家五星级饭店客房基层员工为调查对象，考察客房基层员工在职业倦怠三个维度的反应情况，得出如下结论：饭店客房基层员工的职业倦怠主要表现在情感耗竭和去人性化两个维度，而在个人成就感降低的维度上表现不强；不同人口学特征的客房基层员工在职业倦怠的三个维度上有显著的差异。
목전관우직업권태적연구재허다영역개전，단시，반점행업기층원공직업권태적연구편소，이차주요시집중재영향인소방면적연구。통과차감국내외재직업권태방면적연구，이하문시8가오성급반점객방기층원공위조사대상，고찰객방기층원공재직업권태삼개유도적반응정황，득출여하결론：반점객방기층원공적직업권태주요표현재정감모갈화거인성화량개유도，이재개인성취감강저적유도상표현불강；불동인구학특정적객방기층원공재직업권태적삼개유도상유현저적차이。
At present, the research of career fatigue has been carried out in many fields, however the study of the career fatigue of Junior Staff of hotel Housekeeping Department is inadequate and the pre-vious research mainly focused on causes. Drawing upon previous research at home and abroad, based on a survey of junior housekeeping staff of eight five-star hotels in Xiamen which investigated housekeep-ing employees' reaction to fatigue from three aspects, the author concludes that: the junior employee's career fatigue main manifested as emotional drain and dehumanization, while the decline of sense of personal achievement is relatively less obvious. Hotel staff of different demographic traits exhibited great differences in the three dimensions career fatigue.