现代临床护理
現代臨床護理
현대림상호리
MODERN CLINICAL NURSING
2014年
3期
66-69
,共4页
干部病房%一日清单%护理管理
榦部病房%一日清單%護理管理
간부병방%일일청단%호리관리
cadre ward%everyday expenses list%nursing management
目的：探讨一日清单在干部病房实施过程中存在的问题，并制订相应的对策，减少医患纠纷，提高患者满意度。方法选择2012年7～9月在本科室住院的74例患者作为对照组，分析一日清单在实施过程中存在问题，制订相应对策，采取干预对策后选择2012年10～12月78例患者作为观察组。比较干预前后两组患者自费耗材不清晰，漏费而补记，未及时退费，替代收费，对治疗护理项目收费不认可，项目明细不清情况。结果干预前后两组患者在自费耗材不清晰、漏费而补记、未及时退费项目方面比较，差异具有统计学意义（均P＜0.05），干预后明显优于干预前。结论对干部病房实施一日清单存在问题进行分析，采取针对性对策，可维护院、患双方的利益，让患者放心治病、明白消费，减少医患纠纷，提高患者满意度。
目的：探討一日清單在榦部病房實施過程中存在的問題，併製訂相應的對策，減少醫患糾紛，提高患者滿意度。方法選擇2012年7～9月在本科室住院的74例患者作為對照組，分析一日清單在實施過程中存在問題，製訂相應對策，採取榦預對策後選擇2012年10～12月78例患者作為觀察組。比較榦預前後兩組患者自費耗材不清晰，漏費而補記，未及時退費，替代收費，對治療護理項目收費不認可，項目明細不清情況。結果榦預前後兩組患者在自費耗材不清晰、漏費而補記、未及時退費項目方麵比較，差異具有統計學意義（均P＜0.05），榦預後明顯優于榦預前。結論對榦部病房實施一日清單存在問題進行分析，採取針對性對策，可維護院、患雙方的利益，讓患者放心治病、明白消費，減少醫患糾紛，提高患者滿意度。
목적：탐토일일청단재간부병방실시과정중존재적문제，병제정상응적대책，감소의환규분，제고환자만의도。방법선택2012년7～9월재본과실주원적74례환자작위대조조，분석일일청단재실시과정중존재문제，제정상응대책，채취간예대책후선택2012년10～12월78례환자작위관찰조。비교간예전후량조환자자비모재불청석，루비이보기，미급시퇴비，체대수비，대치료호리항목수비불인가，항목명세불청정황。결과간예전후량조환자재자비모재불청석、루비이보기、미급시퇴비항목방면비교，차이구유통계학의의（균P＜0.05），간예후명현우우간예전。결론대간부병방실시일일청단존재문제진행분석，채취침대성대책，가유호원、환쌍방적이익，양환자방심치병、명백소비，감소의환규분，제고환자만의도。
Objective To explore the issues of everyday expenses list used in the cadre wards and find out countermeasures for the purpose of reducing medical disputes and improving the patients’satisfaction.Method Seventy-four patients admitted in our department from July to September 2012 were set as control group,where an investigation was conducted to find out the issues in the practical use of every expenses list and corresponding measures were worked out and used in observation group,which included 78 patients admitted in the department from October to December 2012.The two groups were compared in terms of self-paid articles, re-recording of missed expenses,failure to timely refunding,charging by other means,disagreement on curative nursing items and unclear items for charging.Result The observation group was significantly better than the control in self-paid articles,re-recording of missed expenses and failure to timely refunding(all P<0.05).Conclusions There are some issues in the use of everyday expenses list in the cadre wards.We should take corresponding countermeasures to ensure the interests of the hospital and the patients and the enhanced degree of patients’comfort.
