CAJ | 학술논문

根据质量观测的调查数据,2013年我国总体质量指数为63?74分,达到了及格水平。其中四大观测维度中,质量安全指数最高为65?89分；公民质量素质指数次之,为65?76分；质量满意指数第三,为64?51分,只有质量公共服务指数得分不及格,为57?82分。相较于2012年,2013年质量安全年度发展基本稳定；产品质量满意度略有下降,但服务、工程与环境质量满意度均有提升；服务质量提升显著；质量公共服务有所发展但仍较为滞后；公民质量意识超前于其质量知识与质量行为能力。基于质量状况的年度分析,提出未来质量发展的重点是提高对于质量满意度的重视,进一步加快政府职能转变,提高政府质量公共服务能力,通过社会力量加快消费者质量知识能力的提升。
근거질량관측적조사수거,2013년아국총체질량지수위63?74분,체도료급격수평。기중사대관측유도중,질량안전지수최고위65?89분；공민질량소질지수차지,위65?76분；질량만의지수제삼,위64?51분,지유질량공공복무지수득분불급격,위57?82분。상교우2012년,2013년질량안전년도발전기본은정；산품질량만의도략유하강,단복무、공정여배경질량만의도균유제승；복무질량제승현저；질량공공복무유소발전단잉교위체후；공민질량의식초전우기질량지식여질량행위능력。기우질량상황적년도분석,제출미래질량발전적중점시제고대우질량만의도적중시,진일보가쾌정부직능전변,제고정부질량공공복무능력,통과사회역량가쾌소비자질량지식능력적제승。
Based quality observation data,the total quality index of China is 63.74,which is above the pass line.In the four evaluation dimensions,the quality safety index is 65.89;the citizen quality index is 65.76;the quality satisfaction is 64.51,and the government quality service index is 57.82. Compared with 2012,the quality safety in 2013 develops steadily;the government quality service develops but still lags;the quality consciousness of citizen is higher than the knowledge of quality. Based on the analysis of the overall quality status,the policy suggestion is that,putting more emphasis on quality satisfaction, speeding up the transformation of government functions, strengthening the government's ability in quality service,and improving the consumers?ability in quality knowledge.