CAJ | 학술논문

现有对旅游实验室的研究主要集中于实验室建设和实验教学方面，对实验室的经营绩效研究较少。文章以华侨大学旅游实验餐厅为研究对象，通过问卷设计和实地调查，运用重要性-表现性分析方法（ IPA分析法），对影响实验餐厅顾客满意度的23个指标进行讨论。研究发现：实验餐厅在环境卫生、服务质量上的实际表现能够得到顾客的肯定；顾客对餐饮产品的品质满意度不高；在餐厅的基本概况和附加服务方面，顾客的重视程度不高，满意度也一般。
현유대여유실험실적연구주요집중우실험실건설화실험교학방면，대실험실적경영적효연구교소。문장이화교대학여유실험찬청위연구대상，통과문권설계화실지조사，운용중요성-표현성분석방법（ IPA분석법），대영향실험찬청고객만의도적23개지표진행토론。연구발현：실험찬청재배경위생、복무질량상적실제표현능구득도고객적긍정；고객대찬음산품적품질만의도불고；재찬청적기본개황화부가복무방면，고객적중시정도불고，만의도야일반。
The existing research about tourism laboratory mainly focused on the laboratory construction and experiment teaching,while the research on business performance of the labora -tory is inadequate .Taking the Huaqiao University theme experimental restaurant as an example , the author adopts questionnaire ,field survey and importance-performance analysis to evaluate the 23 indexes of factors affecting Customer Satisfaction Degree .The result suggests that the ac-tual performance of restaurant ’ s environmental health and service quality could gain approval from customers;while when it comes to the quality of catering products ,consumers are not high-ly satisfied;as to basic conditions of the restaurant and additional services ,customers don ’t pay much attention to it ,and the satisfaction is in a moderate level .