CAJ | 학술논문

为优化门诊流程，提高患者就医满意度，我们利用现代科技和信息技术，研发安全、高效、便捷的全预约挂号系统。通过采用全预约挂号服务模式，设计和部署相应的网络架构及其软件系统，并与原有的医院信息系统进行无缝对接，把人工窗口、自助机、医生诊间、网络和电话等多种预约挂号模式统一到同一号源，内网和外网之间采用网闸技术进行安全隔离和数据交换，实行严格的出诊排班制度和预约扣费制度，部署短消息服务系统对预约患者进行提醒和通知。应用结果表明，全预约挂号系统具备突出的优点和强大的生命力，从“预约优先”到“全预约”，是预约发展的客观进程，也是和谐医院的必然要求。
위우화문진류정，제고환자취의만의도，아문이용현대과기화신식기술，연발안전、고효、편첩적전예약괘호계통。통과채용전예약괘호복무모식，설계화부서상응적망락가구급기연건계통，병여원유적의원신식계통진행무봉대접，파인공창구、자조궤、의생진간、망락화전화등다충예약괘호모식통일도동일호원，내망화외망지간채용망갑기술진행안전격리화수거교환，실행엄격적출진배반제도화예약구비제도，부서단소식복무계통대예약환자진행제성화통지。응용결과표명，전예약괘호계통구비돌출적우점화강대적생명력，종“예약우선”도“전예약”，시예약발전적객관진정，야시화해의원적필연요구。
To optimize the outpatient procedure and improve patient’s satisfaction, we used modern information technology and developed a safe, effective and convenient full booking registration system. In this paper, we adopted the full booking registration service mode, unified the registration mode of artificial window, self-service machine, doctor’s office, network and telephone into an intergrated registration source, used GAP technology to isolate and exchange data with intranet and extranet, imposed strict regulations of scheduling and booking payment, and made use of short text messages system to notice outpatient. The application results showed that the full booking registration system had outstanding advantages and strong vitality. It is an objective process of booking registration and also a requirement of harmonious hospital from“reservation priority”to“full booking registration”.