CAJ | 학술논문

根据医院设备报修业务的特点，基于ITIL技术的核心理念，采用Visual Studio 2005和SQL 2000软件，开发了医院在线报修OA服务管理系统。该服务管理系统实现了在线报修的目标，提高了设备报修业务的效率，准确记录报修流程中各事件，有效计量维修人员的工作量，为工作人员的绩效考核提供了有效的数据支持。
근거의원설비보수업무적특점，기우ITIL기술적핵심이념，채용Visual Studio 2005화SQL 2000연건，개발료의원재선보수OA복무관리계통。해복무관리계통실현료재선보수적목표，제고료설비보수업무적효솔，준학기록보수류정중각사건，유효계량유수인원적공작량，위공작인원적적효고핵제공료유효적수거지지。
This study developed an on-line OA management system for the repaired business based on the characteristic of the repaired business of hospital according to ITIL, through the software of visual studio 2005 and Microsoft SQL 2005. This service management system achieves the goal of the online service, improves the efficiency of the equipment repair business. At the same time, each event in the repaired process was recorded and the workload of maintainer was measured precisely. Finally, the OA management system provided the effective data support for performance appraisal of staff.