CAJ | 학술논문

正确处理大学生宿舍人际冲突可以有效地引导和促进大学生健康发展，也可以帮助大学生更好地适应社会，对构建高校和谐校园意义重大。此研究以安徽16所高校的2353名学生作为研究对象，主要从冲突影响因素、应对方式与处理策略、冲突感受和后果、冲突发展趋势、高校管理者的工作重心等方面进行了调查和分析，研究发现：生活习惯差异是引发冲突的首要因素；学生具有很强的冲突化解能力，表现较理性，倾向于采用合作的方式应对和处理冲突，极少借助辅导员等外在力量；高校管理者调解冲突时最重要的工作是及时了解事情真相，主持公道等。据此，本研究从教育管理学角度提出冲突管理的若干建议。
정학처리대학생숙사인제충돌가이유효지인도화촉진대학생건강발전，야가이방조대학생경호지괄응사회，대구건고교화해교완의의중대。차연구이안휘16소고교적2353명학생작위연구대상，주요종충돌영향인소、응대방식여처리책략、충돌감수화후과、충돌발전추세、고교관리자적공작중심등방면진행료조사화분석，연구발현：생활습관차이시인발충돌적수요인소；학생구유흔강적충돌화해능력，표현교이성，경향우채용합작적방식응대화처리충돌，겁소차조보도원등외재역량；고교관리자조해충돌시최중요적공작시급시료해사정진상，주지공도등。거차，본연구종교육관이학각도제출충돌관리적약간건의。
Processing college students'dormitory interpersonal conflict in a reasonable way can effectively guide and promote the healthy developement of college students , help them to better adapt to the society , and play a very important role in the construction of harmonious campus .This study takes 2353 college students in the 16 universities of Anhui province as the research objects , investiga-ting and analyzing mainly from the conflict influence factors , methods of coping and handling conflict , feelings and consequences , the development trend of conflict , and the focus of school manager's work and so on .The survey shows that the primary factor of conflict is the difference in life habits .While in confliction , students have the ability to resolve the contradictions rationally by adopting a co-operative way with little involvement of external power such as counselors .The major concern of the school managers'investigation should be on the truth of the matter and the upholding of justice .Accordingly , this research puts forward some suggestions of conflict management from the perspective of educational management .