中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2013年
10期
1187-1189
,共3页
护理管理%走动式%患者满意度
護理管理%走動式%患者滿意度
호리관리%주동식%환자만의도
Nursing management%Walking around%Satisfaction degree of patients
目的 探讨将走动式管理应用于护理管理中对提高患者满意度的效果.方法 选择实施APN排班的9个病区,实施护士长走动式管理.比较实施走动式管理前后患者满意度.结果 对护士长熟悉率在平均值(57.26％)以上的心内科、妇科、普外科、骨科、神经外科患者满意度比其他科室高(r=0.71,P＜0.05),患者满意度从实施前89.5％提高到92.8％,实施前后比较差异有统计学意义(x2=1.86,P＜0.05).结论 患者对护士长熟悉程度较高的病区,其对护理工作满意度亦较高,实施护士长走动式管理有利于提高患者满意度.
目的 探討將走動式管理應用于護理管理中對提高患者滿意度的效果.方法 選擇實施APN排班的9箇病區,實施護士長走動式管理.比較實施走動式管理前後患者滿意度.結果 對護士長熟悉率在平均值(57.26％)以上的心內科、婦科、普外科、骨科、神經外科患者滿意度比其他科室高(r=0.71,P＜0.05),患者滿意度從實施前89.5％提高到92.8％,實施前後比較差異有統計學意義(x2=1.86,P＜0.05).結論 患者對護士長熟悉程度較高的病區,其對護理工作滿意度亦較高,實施護士長走動式管理有利于提高患者滿意度.
목적 탐토장주동식관리응용우호리관리중대제고환자만의도적효과.방법 선택실시APN배반적9개병구,실시호사장주동식관리.비교실시주동식관리전후환자만의도.결과 대호사장숙실솔재평균치(57.26％)이상적심내과、부과、보외과、골과、신경외과환자만의도비기타과실고(r=0.71,P＜0.05),환자만의도종실시전89.5％제고도92.8％,실시전후비교차이유통계학의의(x2=1.86,P＜0.05).결론 환자대호사장숙실정도교고적병구,기대호리공작만의도역교고,실시호사장주동식관리유리우제고환자만의도.
Objective To explore the effect of management by walking around of head nurses on improving patients' satisfaction.Methods Totals of 9 wards which shifts arranged by APN were chose,and the management by walking around by nurse managers was implemented.Then,the satisfaction degree of patients was compared before and after the intervention.Results Patients with higher degree of familiarity with the nurse managers,their satisfaction degree was also higher,wards as cardiovascular,gynaecology,general surgery,orthopedics and neurosurgery which patients' average familiar rate with head nurses was 57.26％ or above,their patients' satisfaction degree were significantly higher than that others (r =0.71,P ＜ 0.05).After implemented the management by walking around,the patients' satisfaction degree was increased from 89.5％ to 92.8％ (t =1.86,P ＜ 0.05).Conclusions Management by walking around applied in nursing management can improve the patients' satisfaction degree.
