华东经济管理
華東經濟管理
화동경제관리
EAST CHINA ECONOMIC MANAGEMENT
2013年
10期
130-136
,共7页
员工沉默%社会交换%组织支持%领导-下属交换%同事支持
員工沉默%社會交換%組織支持%領導-下屬交換%同事支持
원공침묵%사회교환%조직지지%령도-하속교환%동사지지
employee silence%social exchange%perceived organizational support%leader-member exchange%perceived co-worker support
沉默是一个基于复杂动机的复杂行为，不同维度的员工沉默行为由于动因不同，可能影响因素并不相同。文章基于社会交换理论，分别以组织支持、领导-下属交换和同事支持衡量员工与组织、上级和同事的社会交换关系水平，通过对107名员工的调查发现，组织支持和领导-下属交换对漠视沉默有负向影响，领导-下属交换对默许沉默有负向影响，而同事支持对防御沉默有负向影响。研究结果进一步丰富了员工沉默的相关理论，也有利于企业采取针对性措施促进员工建言。
沉默是一箇基于複雜動機的複雜行為，不同維度的員工沉默行為由于動因不同，可能影響因素併不相同。文章基于社會交換理論，分彆以組織支持、領導-下屬交換和同事支持衡量員工與組織、上級和同事的社會交換關繫水平，通過對107名員工的調查髮現，組織支持和領導-下屬交換對漠視沉默有負嚮影響，領導-下屬交換對默許沉默有負嚮影響，而同事支持對防禦沉默有負嚮影響。研究結果進一步豐富瞭員工沉默的相關理論，也有利于企業採取針對性措施促進員工建言。
침묵시일개기우복잡동궤적복잡행위，불동유도적원공침묵행위유우동인불동，가능영향인소병불상동。문장기우사회교환이론，분별이조직지지、령도-하속교환화동사지지형량원공여조직、상급화동사적사회교환관계수평，통과대107명원공적조사발현，조직지지화령도-하속교환대막시침묵유부향영향，령도-하속교환대묵허침묵유부향영향，이동사지지대방어침묵유부향영향。연구결과진일보봉부료원공침묵적상관이론，야유리우기업채취침대성조시촉진원공건언。
Silence is a complicated behavior based on the complicated motives. The employee silence in various dimensions may have respective influencing factors due to the different incentives. Based on the social exchange theory, the authors mea-sure the level of social exchange relationships between employee and organization, supervisor and colleagues, through per-ceived organizational support (POS), leader-member exchange (LMX), and perceived coworker support (PCS). Under the sur-vey on 107 employees, the POS and LMX have negative effects on the disregardful silence, LMX has negative effects on the acquiescent silences, while PCS has negative effects on the defensive silence. The results further enrich the related employ-ee silence theories, and also help organizations to encourage employees to make suggestions by taking specific measures.
