CAJ | 학술논문

为研究基于信任和承诺的良好的IT外包关系中的培育机制，文章基于IT外包能力观，结合企业间关系管理的合约治理和关系治理两种视角，构建了客户IT组织的技术能力、业务/IT协调能力、服务商管理能力与关系互动、合约完备性和关系质量之间关系的研究模型。文章应用结构方程模型对220家企业的样本数据进行分析，结果表明IT组织的业务/IT协调能力和服务商管理能力一方面促进交流、信息分享、参与协作等关系互动过程，从而增进信任和承诺；另一方面，业务/IT协调能力和服务商管理能力能促进合约治理，从而也增进信任和承诺。IT组织的技术能力则只能促进外包方与服务商之间的关系互动过程。
위연구기우신임화승낙적량호적IT외포관계중적배육궤제，문장기우IT외포능력관，결합기업간관계관리적합약치리화관계치리량충시각，구건료객호IT조직적기술능력、업무/IT협조능력、복무상관리능력여관계호동、합약완비성화관계질량지간관계적연구모형。문장응용결구방정모형대220가기업적양본수거진행분석，결과표명IT조직적업무/IT협조능력화복무상관리능력일방면촉진교류、신식분향、삼여협작등관계호동과정，종이증진신임화승낙；령일방면，업무/IT협조능력화복무상관리능력능촉진합약치리，종이야증진신임화승낙。IT조직적기술능력칙지능촉진외포방여복무상지간적관계호동과정。
In order to explore the incubators for a good relationship of IT outsourcing on the basis of trust and commitment, the paper sets up a research model which covers the relationship of technology capability, business/IT coordination capabili-ty, vendor management capability and relational interactions, contract completeness, and relationship quality of IT enterpris-es in view of the capability of IT outsourcing combining with two perspectives of contract governance and relationship gover-nance. The model is empirically tested by using the data collected from 220 companies. The results show that there are indi-rect impacts of business/IT coordination capability and vendor management capability on both trust and commitment by means of improved contract governance, and also by way of improved relational interactions including communication, infor-mation sharing and coordination. The technology capability, however, can only facilitate relational interactions between cli-ents and vendors.